Creamery — Restaurant in New Lenox

I patron the Creamery in Manhattan and Frankfort all the time and have received awesome customer service from all their employees. Never have I ever been so disappointed in the customer service I received from this place. The girl(don't know her name but she had tattoos on her arms) was extremely rude and short with our order. I understand it is a drive thru but give us a minute to see what we want to order. I asked her to give us a minute and she rudely asked us again "can I take your order?" So, I had to repeat myself. I wasn't mad at this point as I figured the speaker box was old. Then we finally ordered. I ordered a medium ice cream twist with crunch, my husband ordered a strawberry shortcake, and I got my daughter a kids twist ice cream in a cup. Again, she seemed short with us but figured it is a Saturday night so I get it. Pull up to the window, she took my card. I commented to husband about how short she was with us. We get my husband's ice cream and it has a lid on it. I get mine next. Then they go to hand me an ice cream cone which is for my 2 year old daughter. So, I explained to her that I had asked for a cup not a cone. She then goes to hand me the cup without a lid and I ordered a kid size. As I hand it back to her, she grabs it back from me she snidely remarks "are you kidding me?" REALLY? You just gave me the first cup of ice cream with a lid why would you not put one on this cup? Especially being a kids size? Then make a remark like I'm the one who didn't get it right? Plain and simple if you paid attention the first time there would have never been a problem. Then, I get home and find out from my mom that she and her friends don't ever patron this location because of the rude staff! And she told me that they have a bad rapport for treating their patrons like garbage. Well, I will be driving the extra miles to go to Manhattan or Frankfort next time I...

Not bad. Stopped by for "Weiner Wednesday", one of many daily specials they hold throughout the week. For the price ($1.39 at the time of this writing), I was expecting a dinky dog. However, I got what was mostly a Chicago style dog, minus the beef and the celery salt.

The dog itself is a hefty portion, probably .20 - .25lbs. It was rather pale, which suggested a pork/chicken blend vs. the beef that is usually associated with a Chicago dog. I doubt they could offer beef at this price though, so I didn't mind. In fact, I ordered more.

The service was pretty good. From what I could tell, there were only 2 employees handling the orders and prep, so I can't blame them for slow service. Order taker was polite, though I would advise taking a moment to acknowledge a customer that is waiting at the counter, even if you can't get to them right away. That way they don't feel ignored or missed. Once my order was taken though, the food was prepared very quickly, so bonus points for that!

I am glad to see they have removed references to the Icecream product they used to sell. I had gone there with my son last year and was disappointed when we clearly were served with a generic version of that trademark icecream product.

On that note, their menu board says their icecream is all natural with no artificial flavors/colors/etc. This is not true. A quick look at the ingredients list of Hershey Creamery products (the icecream brand they serve here), readily shows the presence of several food dyes (red 40, blue 1, yellow 5, yellow 6, etc). This is misleading, and a contributing factor in my decision to mark 4 instead of 5 stars.

Lastly, the facility was clean and well organized. I felt comfortable...

I work across the street, I have a 30 minute break and I love their fried food, especially their bosco sticks. But every time I go in drive thru I wait over 10 minutes each time, even if I’m the only customer there. But I just went in line with 3 cars behind me, I waited 8 minutes for just bosco sticks and a water, once I left I was watching and saw 3 cars behind me get their food right away each time, I was confused why I waited so long compared to the following 3 who got their food right away one after the other. Did they wait for all orders to be done to hand me mine? It takes up so much of my break and it’s frustrating when no matter what there is a wait. Especially because there’s about 1 other place to get food around here for a work break. I love their staff and food but something should change about their system with timing or just hire more people so one or two workers arent running the whole show. I have never not waited over 8 minutes. I’ve worked in fast food and that is definitely not fast if this happens almost...