A&W Restaurant — Restaurant in New Meadows

I stop in here on a regular basis when I travel thru, typically Bc I love A&W strawberry shakes... I don't typically order burgers Bc as a truck driver, they just aren't conducive to a healthy lifestyle... but on occasion! I've never ordered anything BUT a double bacon cheeseburger, I eat half and save the other half for later. She rings me up, I dine in... get to my burger and it's a single patty- bacon cheeseburger... I'm so convinced that I ordered a double I check my receipt... this where I failed! I took it to the counter, showed the receipt to the young man, he said he was sorry and went back to make me a new one and told me to keep the previous one... he brings it out and then here comes the older lady with the long blondish/gray hair... Do you have your receipt??? I tell her it's still on the counter... she gets it, brings it back to me, stamps it down on the table and says... "You SAID a #5!!! That's the deluxe burger!!" No ma'am (in fact I never even said a # or even looked at that direction on the menu... quite literally I had to crane my neck to see what a #5 was) although it did indeed say DLX on the receipt... I seriously thought that was a double, as I didn't realize they even had a deluxe! Beyond that she never gave me a chance to say anything further or even apologize for my misreading! Neither myself nor the other employee caught this upon our initial inspection of the receipt!

Before I can answer or even look at the receipt myself, she taps my burger on the top like she's patting a dog "But here's your double cheese burger, have a nice day"... in the most sarcastic, snide, and rudest way she possibly could... wheels around on her heal, crumples up my receipt, and throws it in the trash as she walked off! Wow!! That's all I can say- I won't be back as long as she's there...

And just so you know- HER oh so meaningful double cheeseburger got left on her counter as I left.... I didn't realize that a simple burger could entice an individual to be so demeaning... but what do I know?! Maybe burgers mean more to ppl...

I ordered a bacon double and a medium fry. The kid taking the order could have told me they don’t sell medium fries. Oh well. My truck has a flat down the road so as I’m walking back I eat the fries which was a reg. Still not knowing they don’t have a medium. I get into my truck and realize it’s a single bacon. I call and they tell me they can fix the order or give me a refund but I need to bring back the food to have it fixed. I tell the person on the phone that it’ll be an hour because I’m waiting on the repair guy to show up. I make it back about hour and change. The kid at the counter (tie dyed hoodie long hair pulled up in a bun) snatches the bag I go to hand him. He says what’s wrong and I tell him I’m the one that called about the double. He takes it back and they put a new patty on the old burger and try to pull it off like that’s ok. I go right back in and ask if they put an new patty on the old burger and the kid yells back to the “manager” person who cooking and says “we have someone complaining about their food.” The person in the back tells up “It’ll be 10-15 min if he wants a fresh burger.” The kid relays the information and says “if you want it fresh and you can wait then I guess we can make you a new one.” It’s been 10 min and I’m writing this review while listening to the hoodie kid talk super condescending to every customer that goes to the counter. I would be embarrassed if I owned...

Pay attention to the overall rating; it's that low for a reason. I get that this is a small town and so maybe the attitude is "If you don't like it go elsewhere." Maybe; not sure. And my review is from a single visit, but I worked fast food for several years in my youth so that is my context.

I ordered a #6 combo. The burger had clearly been made a while ago; it was not freshly made. Or, if it was, it was poorly made and tasted as if it had been sitting. I went to get my A&W Root Beer -- and it was spewing soda; it needed to be changed out. Ok, that happens. I went to get ketchup for my fries -- there wasn't any so I had to ask them to fill it. When she filled it, she didn't tell me, she just lifted the now-filled ketchup bin, looked at me and raised her eyebrows. After the gal changed the root beer tank no one came to tell me it was ready. I sat there and watched them for a little while but nothing. So, I went and asked if it was ready and she said it was. If I had treated my customers anything like this, Mr. Mudge would have fired me on the spot.

They had a sign saying "We are extremely short staffed today! Your patience is very much appreciated!!" There were no other front orders happening when I was there (I didn't know how many might have been in the drive-up). Still, I was patient but none of this behavior is excused by being...