Cocca's Pizza — Restaurant in New Middletown

Yet another attempt at ordering and half my order missing! Called store for refund and spoke to a 15 year old manager that has no idea how to provide assistance or service. After they refused to refund what they kept, the manager actually blamed THE DOOR DASHER and said that she probably stole it or kept it! What they do is criminal, swindling customers and keeping the product and not providing refund or explanation. Contacted dasher and was told they never gave this missing item to her to deliver. So I let her know that Coccas is accusing HER of stealing! Downright dirty and totally ridiculous that the kids that work there can’t provide customer service or do anything to fix THEIR ERROR!! This was the...

My wife and I have been enjoying going to this location for several years. We purchased a pepperoni roll a few weeks ago and it was cooked perfect so delicious. Today I figured I would treat my mother to one. So I called to ask if I should order for a pick up and was told no we have rolls ready to go. I stop in to pick them up and they begin making the rolls from scratch. I mention to the woman that I called and they are not ready to go as told. So she apologized but gives me attitude then rushes my order undercooking the rolls. They were nearly raw inside. The parking lot in always empty but we enjoy helping local businesses as we own a home nearby. Hire some good help Cocca's. It's just a...

I would give 0 stars if allowed. I chose to have the food delivered. I was told a little over an hour for delivery. At 3 1/2 hours I called to find out where my food was and they told me I had called in to change it to pick up (which I did not) and they made it out to be my fault the food was late at being picked up. Therefore they canceled my order and said they would remake it but by the time they would remake it and deliver it, it would have been after 10. The food has not been that great the couple times we have ordered from them and we were giving them one more chance. They failed. We will never order from...