Adrians Bakery — Restaurant in New Orleans

I had worst experience ever, sent daughter to pick of one of my favorites which is cinnamon rolls I love them because remind me of Mckenzie's Bakery cinnamon rolls. When she returned with the cinnamon rolls when I first looked at the pack I knew they were old. They were flat, icing was stuck to plastic bag, and did not have and expiration date on it. So I tried giving it the benefit of the doubt and opened the pack at the touch I knew the were stale, I broke one in half and it was hard in the middle. So I called and spoke to very friendly young woman and told her what I experienced she immediately spoke to owner and he said he would call me back, I okay and thanked her for her help this was at 11:45 am . So I waited until 12:45 and hour then went to get a refund when I walked in i saw the owner he walked right pass me with bag in y hand and was heading for the door. Never said good afternoon may I help with something, he tried to bypass me and thought I was gonna go to the young lady I spoke to on the phone, there was no need because she was unable to help me on the phone and he was supposed to be calling me back. So I said excuse me the twice the second time he turned around and I asked are you the owner (which I knew he was) he said yes , I said iI called and hour a go regarding purchased and was waiting for a call back from you. He said he was looking for me in the lobby, (no I was never there he was suppose to call me back). Lied to my face and then told me fresh cinnamon roll were baking and to come back in twenty minutes (then in the same breath he changed to 2pm which would have been a hour. So I said okay but he left out door the same time I did but figured he had workers in back taking care of everything (evidently not) when I returned at 2:12 the young lady said that he hadn't made it back and there was no rolls baking in back, I was livid I said are you sure maybe you can check she said no ma'am there's nothing there. So I said may I have a refund and she said sure. I try to patronize all of our black businesses there was no need for that business owner to lie to my face, he just should have offered me a refund. Sorry won't be returning to Adrian's ever again and I would advise anyone else to be sure there's and expiration date on all products...

My cousin recommended Adrian's Bakery to me. My wife and I ordered a custom 2 layered cake for my mother's 79th birthday party. I informed the owner that I needed a cake that could accommodate at least 50 people. I also furnished a picture with a clear image of the type of style that I wanted. Well, she wrote the ticket for a 2 layered cake withe the top portion measurement of 6" and the bottom base at 10". I was assured that this would accommodate over 50 people. The total cost was 337.37. My scheduled time and date was Aprill 30th at noon the date of the party. I arrived at approximately 10 am since the cake was ordered 2 weeks in advance. When the young lady put the cake on the counter I notice a dent on the side of the cake which was not the biggest problem. The other issues were that the cake appeared very small and it didn't have my mother's name anywhere around the base of the cake . I informed the young lady about my concerns and she took my number and said that someone would contact me. After a little while the store manager contacted me and I told her about my issues with the cake. She informed me that the cake size would accommodate 50 people and that the owner didn't say that she was going to put a name anywhere around the cake even though my mother's name is clearly in the print description section of the ticket. So I went back in the shop and purchased a sheet cake to add to make up the difference from the original cake being so small spending another $67. The manager said to come back after hours and the issues would be resolved. When I returned the dent on the original cake was smoothed over. And the young lady said that the owner said that I didn't pay for a name placement and she was not going to put one on there. I'm truly out done. We spent a total of $400 at this Bakery! This was horrible! If it was not the day of the event I would have left that cake there but they had us over a barrel! I will never ever set foot in that business again and I will spread the word about my experience! Ooh and they spelled my mother's name wrong on the...

I would not recommend Adrian‘s bakery to my worse enemy. They messed up not one but two of my cakes. The first time it was my specialty grooms cake that was suppose to be ready for 1pm. I arrived a little before 4pm and my cake was not ready. They was still working on getting the design together and stated that it would be 15 more minutes. 15 minutes turn into 45 and I was offered a measly $15 dollars to compensate. Needless to say I was late to my own wedding because of this. Even after this I gave them a second chance. Should have known from the get go something was going to be wrong as the worker who took my cake order didn’t know how to fill out the sheet. My cake was suppose to be ready for 12pm. I get there at 1:30pm to picked up my cake and the worker looked at me like she didn’t know what I was taking about and ask for my receipt. The baker in the back was looking around while laughing with coworkers trying to find the order request. I stand there for 5 minutes of this to be finally told that it would be 30 more minutes. No I’m sorry for the inconvenience no explanation of why my cake was not ready at the promise time. All I got was “for future orders try to order it about 2 hours in advance just so it can be ready at the time you need it for.” Why do I need to go through all that when it should be ready at the time you promised it for. Needless to say I ask what was my options were. It was either get a refund or wait 30 minutes. They offered me some old looking donuts after I ask for something for my inconvenience. I didn’t want that so I was offered 4 small cupcakes which ended up being stale. Finally got my cake an hour later. Cake didn’t have all wording that I ask to be placed on the cake. Unless you want to waste your day sitting around in Adrian’s for a cake take my advice and go somewhere else. Wish I took that advice from someone else who had the same thing...