Allen's Restaurant — Restaurant in New York

THE WORST CUSTOMER SERVICE EVER! I ordered something and the lady that answers the phone took my order. They sent me something else and when I call to exchange it for what I originally ordered she said I was crazy and delusional and that I ordered what she sent me. So when I tell her to send me what I really want she tells me they are out of it. so CLEARLY she switched my order since she didn't confirm if they had it or not and it's trying to make me look crazy. Then I agree to ordering something else and she tells me I have to wait 40 mins with no explanation and hangs up the phone on me. I called back and another person answers the phone and hangs up as well. worst service. they should hire people that actually want to work there and actually have decent customer service manners and customer service experience.

¡EL PEOR SERVICIO DE ATENCIÓN AL CLIENTE! Pedí algo y la misma señora que siempre contesta el teléfono tomó mi pedido. Me enviaron algo diferente y cuando llamé para cambiarlo por lo que ordené originalmente ella dijo que estaba loca y delirante y que ordené lo que ella me envió. Entonces, cuando le digo que me envíe lo que realmente quiero, ella me dice que no esta dísponible. tan CLARAMENTE cambió mi orden ya que no confirmó si lo tenían o no y está tratando de hacer que me vea loco. Luego acepto pedir otra cosa y ella me dice que tengo que esperar 40 minutos sin explicación y cuelgo el teléfono. Volví a llamar y otra persona contesta el teléfono y cuelga también. el peor servicio! deberían contratar a personas que realmente quieran trabajar allí y, en realidad, tengan buenos modales de servicio al cliente y experiencia de...

Food was good ,but being a truck driver we require a receipts with our meal .the Dominican lady was very offended when I didn't speak Spanish and asked her for one.then she walks away like I did something wrong.well to bad ,in that neighborhood you need good reviews .u really should think about an English speaking staff .not someone who just came off the boat dealing with the public.i don't owe her anything an the review will just stay the same.it cost me that much to stay away.go ahead an check it out for...

This place is the worst place I've ever ordered from my food came 1hr and 45 min. Late then they messed up 2 of my orders I had to drive to this place when I got there it was just a nasty looking place, i go to tell them they got my order wrong and the lady there had the nerves to argue with me about my order which I know what I ordered I had a asked for scramble eggs and they sent me sunnyside up eggs and she yelling at me saying its scrambled which Is what...