Sheza Coffee House — Restaurant in New York

I went to Sheza this morning around 9am. I was super excited about it because I had heard from my cousin that lives in the neighborhood, how great their Tiramisu latte was and how pretty the decor was. She had mentioned going there at times to finish work and enjoy a cup of brew. Once I ordered my coffee and a pastry (which were $6 and $6.50 consecutively), I asked the cashier lady helping me if I can get the wifi password. Before she could even speak to tell me what it was, an Indian gentleman that had been sitting at one the tables tells me that if I plan on using my lap top I had to sit at the lap top workstation. He points to a small area behind me that had 3 stools, where I would be facing the wall. I tell him that the store was empty, I was literally the only customer in there at the time, and ask why I couldn’t sit at a table. He goes on to say that the tables are for groups of 4, and that then I would be there for hours and take up a table. 1. He assumed that I would be there for hours without asking. 2. I had already read the sign they have on each table saying there is a 60 minute sitting limit 3. A coffee shop that doesn’t serve actual food and just pastries shouldn’t have tables only for groups of 4, generally ppl go by themselves to grab coffee. They should invest in tables for 2, and not discriminate people that go to enjoy coffee by themselves. I tell him that I was aware of the 60 minute sitting limit and wouldn’t be staying for that long, but would like to sit at a table because it is more comfortable than staring at the wall in an empty coffee shop. He continued to insist on sitting at the “laptop workstation” and said those were the rules. Eventually he said it was fine. I stayed for 45 minutes. Within those 45 minutes there was a white man that came in, ordered coffee to stay, and sat at a table for 4 by himself reading a book. Nothing was said to him. There was a girl that was of Indian descent that sat at a table with her laptop by herself, again nothing was mentioned to her. Which led me to believe that this man was purely just racist towards Spanish people. Because there was no reason why I had to go through so much of a back and forth to sit at a table with my lap top while I drank my coffee when I was the only customer in there at the time. The place looks nice, but it wasn’t worth the overpriced cost of the coffee and pastry, and the 35 minute drive for me to get there and be made to feel so terrible! This is the picture of where he expected me to sit by myself while the whole place was empty!!! And I just realized he is in one of the...

I have been to many coffee shops and would love to be a regular customer since this coffee shop is in my neighborhood but it was very disappointing.

I ordered an iced matcha latte. There isn’t any pricing on the menu. I was charged $8.xx very expensive. I was hoping that it would taste good at least but the matcha latte was bland and sugary, no matcha taste and I had it in two three sips bc it was mostly ice.

I came on a Wednesday when there was no one in the coffee shop (there was a sign that says no laptop on weekends). I asked the staff for WiFi, he said he would get to me. After I got the drink, and I waited a little and followed up. He said give him some time, he needed to turn on the WiFi. 30 mins later, he was still chatting with customers. I understand if you don’t want to share the WiFi, but at least tell me. I started using my hotspot instead.

Then 40 mins later I asked him again, he said the WiFi isn’t working. Then 5 mins later, he offered to try the password for the WiFi. I put in the password, my laptop connected to the WiFi but there is no internet. I let him know that the WiFi wasn’t working. He just smiled and said sorry, with no plan on fixing the WiFi. That’s when I knew it was all just a gesture.

I wish the staff or owner would be honest about not wanting their customers using their WiFi in the coffee shop, rather than keeping my hopes up, wasting time trying to connect and waiting for a long time to only find out that the shop had no intention of providing WiFi to customers.

The shop is nicely decorated unfortunately it doesn’t have the services or the honest business model that I’m looking for. I’m a busy working mom trying to get a few tasks done while enjoying some coffee or drinks. I could do neither at this...

This place is just the worst. Strictly speaking, the drinks & food are okay; the issue is the pricing and service. I paid six dollars for an earl grey tea. Just a tea bag and a cup of hot water—six dollars. And instead of treating its customers well to justify the insane prices, they treat them horribly. Rules are posted all over the store, including a 60 minute time limit for seating and an unbelievable "no laptops allowed on weekends." Excuse me?? They invite customers in, steal their money, and then kick them to the curb as soon as possible. Just terrible. I was trying to do some work while sipping my tea and the owner started not-so-subtly turning the music WAY up to push me out. There wasn't even anyone else there. I had to put my headphones on to focus, and she still kept turning up the music so loud that I could hear through them—to give you an idea of how loud this was, these are the same headphones I wear on flights. I cannot hear a thing through their noise cancelling, even during takeoff. I will not be returning.

EDIT: Owner responded "if you need a co-working space, you might consider Starbucks." I hope they know how silly it makes them sound as a coffee shop owner to tell a paying customer that they "might consider Starbucks." Being passive aggressive and rude to your clientele is not a good business...