Cal'z Pizza, Subs & Wings Bayview — Restaurant in Norfolk

Called 12/29/23 @ 4:45 pm to order a large pizza & wings with celery. New hire "Michael" was very pleasant however, he needed assistance placing my special request of plain wings. I was read back my order and given a cash total and told 30-45 minutes. An hour later my order isnt here so I call in asking where my order is - Michael says he needs his manager to look into it ..im put on hold. A "Bryan" who Said he was the acting manager came to the phone - he said he would track down my order and place me on hold for 4 minutes .. he then came back to the phone Asking me if I was sure I called that location -- to which I replied yes and asked him to ask Michael who took my order, if he recalled me. .... Sadly, Bryan said he would not engage him in our call. I told Bryan I thought that would solve any questions on whether I had indeed called there (since Bryan was adamant at thar moment that I had not). I became frustrated and asked his name to which he snapped B-R-Y-A-N FOR YOUR RECORD. all this is on a recorded line as I'm a business owner and called from my office * After he gave me his name he tells me he was putting me on hold for his manager. Another 4 minutes and a Kristen is now on the phone. She asks Michael he remembered my order but had no idea where it was - She offered no expedite on re-deliver ... no apology for B-R-Y-A-N and his demeanor or the hour and twenty minutes I'd now waited for nothing.

Do yourself a favor and order Domino's or Pizza Hutt ...heck, I bet Little Caesars has better customer service...

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Simple instructions: NO SWEET PEPPERS. Do they listen? NO. I had to hand-pick them off. I'm lucky my fingers didn't get red from touching them as that's what usually happened when I touch such peppers. Wish I could have ordered online to avoid this mishap, but I couldn't order online for this location. The woman on the phone even cofirmed with me NO SWEET PEPPERS. First time ordering from This Calz. Will not be the last because I love Calz Pizza. I'll just tell them next time I order that I have a severe allergy to them and use an out-of-the-ordinary name for my order. Maybe it'll make it easier to remember. I ordered delivery and it was delivered in the time frame they said...