Dairy Queen Grill & Chill — Restaurant in North Attleborough

I went to DQ to get my favorite banana shake. Not many places at all have banana & the Girl who took my order was very rude and made me feel like i was disturbing her. When i asked if they had banana shakes she replied yes. So i ordered my large banana shake. And then i ordered two chocolate shakes at which time she asked if i wanted them in a cup of a cone which made me feel even more like she wasn't paying attention. And this was after waiting in line at the drive thru for about 10min before i even got the the speaker to order. So now i waited an additional good 15 minutes after I ordered till i got to the pick up window. And that is when the same girl who took my order came to the window and told me they couldn't make my banana shake because she didn't realize all the bananas where bad. Which also made me question the cleanliness of the restaurant and quality of food and it's proper storage. So i then told her to just give me a strawberry shake which I am really not a big fan of but i had just waited 25min I was gonna get something. So after i tell her I'd take a strawberry shake she yells the update to someone in the back who is making the shakes very loudly and in a very rude bossy tone. So all and all i only went go DQ just to get my banana shake and I left there having dealing with a rude employee taking my order, waiting a total of 25 minutes till I got to the pick up window to find out that the bananas where rotten. While still dealing with the same rude girl who took my order. And then seeing and hearing her yell at another employee in a very disrespectful manner. So i spent $20 and waited 25 minutes just to get an attitude and not get what I originally ordered. I am beyond disgusted. I am new to this area and this was my first experience with this specific location. I had previously gone to the DQ in either Leominster or Fitchburg, MA and the service and quality where always great at those two locations. So my experience today was disappointing and a waste of money. If i could give negative starts i would. Absolutely terrible experience...

I’ve literally never written a yelp review before tonight but I’ve never had such a bad experience with an ice cream place before. My boyfriend and I went in for ice cream and there was only one other customer in front of us who had already ordered. There were 5-6 workers that were just standing around talking and yelling out profanity and in appropriate language for being at work with customers directly in front of them. Not only that, the workers friends came into the restaurant after we had ordered and not only were allowed to hangout behind the register with them, but got their orders before us. But they weren’t the only ones, we waited 35+ minutes for our ice cream, over 10 people got theirs before us. We ended up standing up and went to the counter after 15 minutes and were asked if we were ready to order by the same person who took our order. We responded that we had already ordered and were waiting on our blizzards. We were then ignored for another 10 minutes even with making eye contact multiple times with multiple different staff members. Keep in mind, the group of workers talking hadn’t stopped socializing or talking to their friends during this. 10 minutes after getting asked if we wanted to order after already doing so, they ask us another time if we wanted to order. The same person. We had to tell them for a third time our order and exactly what we got after 30+ minutes for them to start making our ice cream. His spoon was forgotten. We never even got a “sorry for the wait” or any sort of offer of a compensation or anything. Honestly we didn’t even want a refund or anything, just a simple acknowledgement of their lack of service would have been enough. Them locking the doors as we were still in here saying “whoever is still in here is staying for the night” when we got there at 9 and didn’t leave until 9:45 and them suggesting it was our fault for their lack of wanting to do their job. Just actually insane. Like literally who is the manager on duty? Who is supposed to...

I went here excited for a cheesecake Blizzard and left with the bitter taste of terrible customer service in my mouth. They got my order wrong, which honestly happens, no big deal, I've worked in food service before so I get it... But what came next was some of the worst customer service I have ever seen. I told the woman working the driveup window that what she had given me was not what I ordered, she was visibly frustrated and told me with attitude that if I wanted to change my order I had to pay extra. I responded by repeating that what she had given me was not what I had ordered initially. She then, instead of apologizing and making the order, told me to give her my card again because she wanted to charge me the difference between what she gave me and what I ACTUALLY ordered, maybe 50 cent difference. I told her that I already put my card away and that I wanted to speak to the manager. A middle aged man wearing a red sox jersey (I assume he was the manager?) abrubtly poked his head out the drive-up window, looking irritated, he raised his voice talking down to my younger brother and me, saying something along the lines of, "Look fellas, if you want to change your order at this point you're gonna have to pay for both, maybe you should have just ordered what you wanted in the first place." So much for "Customer's always right. At this point I was so frustrated that I got out of my car and went in to get everything settled, when I got inside things were no better and the communication with the manager and his employees made me feel belittled. The woman with attitude begrudgingly went in the back and made the order, but I did not feel comfortable eating it after how I was treated and the fact that when I said thank you she said nothing. I was too worked up at this point to ask for a refund so I just left. I love DQ but I will NEVER be returning to...