Dunkin' — Restaurant in North Stonington

I am a loyal Dunkin Donuts customer. I have expectations that the quality and availability of the beverages and food will be consistent across all of the locations. In general, that has been my experience, but not at 563 Providence-New London Turnpike, North Stonington, CT.

I used to stop at this location on the way home from Foxwoods Casino. The location is near the on ramp to the highway, which made it convenient. The visits were typically between 6pm-10pm. The coffee repeatedly tasted burnt or brewed too strong. They are either out of donuts or they are stale. I always come to the realization that the coffee was burnt and the donuts were stale on the highway and it wasn't worth turning around. Coffee and donuts are two major staples of this establishment and this restaurant can't get it right. If the coffee is staying on the burner too long, they need to dump it sooner and brew a fresh pot. The donuts need to be served fresh or not at all. 'Donut' is in the name of this business. How can they allow or accept running out of donuts?! The donuts should be preferably available and fresh. If the latter can't be accommodated, then they shouldn't be sold at all.

I complained to customer service at corporate. I was informed that the franchisee would be in contact with me. The franchisee or manager never contacted me. That leads me to believe they don't really care about me as a customer. As they didn't care when they sold me awful coffee and were out of donuts or sold me stale donuts on multiple occasions. So this restaurant's franchisee, manager and servers are all on the same page when it comes to...

The restaurant is clean and the staff is polite. However, the sandwich I ordered was not made correctly. It had the wrong cheese and one egg, though I ordered an extra egg. The cashier asked me if I wanted to remake the sandwich, to which I asked only for the additional egg, which I paid for. I never send food back, ever ... I kept an eye while the additional egg was being heated up and handed to me. So, the matter was corrected. I noticed a more concerning issue while seated in the restaurant. Apparently, there is a policy for restrooms being for customers only. The same cashier who made my extra egg would not allow anyone to use the restroom without making a purchase first. Particularly, two older women, both of whom obviously had a need, were not derelicts and intended to make their purchases after their immediate emergencies were addressed. They were not allowed until they made their purchases, after which the cashier unlocked the restroom remotely from behind the counter. Such an inhumane treatment toward an older person, particularly women, is...

Literally ordered a bagel with cream cheese on it. It came on the side. This seems small but when you have to drive that’s why you pay for it in there. Seriously upset me enough because I’m in a rush that I won’t go back. That’s just laziness. Took long enough anyways I work at a high volume restaurant and they can’t handle 3 peoples orders at a coffee shop. Now that I’m getting into my bagel, it’s not even barely toasted. Seriously are you in that much of a rush at four in the morning when there’s barely anybody in line I swear since Covid, the decline and service at any restaurant especially a fast food has decreased significantly it’s just sad. Any job you do you should...