Dunkin' — Restaurant in North Whitehall Township

This Dunkin' has gone downhill. I started coming here when I moved to the area almost two years ago. It started out perfect, they never messed up my order, had great customer service, and I was able to walk in and pick up my order consistently. Now, it's not so consistent.

Don't bother placing an order on the app if you're planning on walking in and picking up your order to save time. You never know if the inside is going to be open or not. They don't bother turning off the walk-in option on the app. You place a walk-in order expecting to show up and it'll be ready only to be confronted with a sign that says "drive-thru only".

Next is the price. The price of a large iced coffee is getting out of hand. The price has risen almost $1 since I started going here. The same size iced coffee from McDonald's is $2+ cheaper and it's way more consistent and speedy. I even started making my own iced coffee at home occasionally.

Physical location. This Dunkin' might have the worst parking lot setup I've ever seen. This goes back to my issue with the inside not being open. The drive-thru line can stretch out onto the main road. Once you're out of the drive-thru you then have to turn out onto route 309. If you're making a right it's not bad, but if you're making a left you can be stuck there for up to 5 minutes.

The best thing I can say about this Dunkin' is that the workers are friendly and they're doing their best. I don't necessarily blame them for the above issues, but friendliness alone won't bring me back here. It's just not worth it anymore. One time I ordered a large iced coffee and I got home and started drinking it. Turns out it was tea. I can put that one on the workers since it even said coffee...

Title: "Dunkin' Deception: A Series of Breakfast Betrayals and rude attitude.

As a regular customer of Dunkin' Donuts, I am deeply disappointed and frankly, fed up with the consistent breakfast blunders at this establishment. On numerous occasions, I've ordered a simple sausage croissant, only to be handed an egg croissant instead. This pattern of incompetence has reached a point where my loyalty is hanging by a thread.

The first time this happened, I assumed it was an honest mistake. However, the lack of attention to detail and the failure to correct the error is what truly irks me. As a regular, one would expect a certain level of service, but Dunkin' Donuts has let me down time and time again.

To add insult to injury, not once has the staff offered a refund or an exchange. It's almost as if they expect me to accept whatever subpar substitute they hand over the counter. It's disheartening to think that my loyalty is treated with such disregard.

Dunkin', your inability to get a basic order right and the refusal to make amends has turned what was once a reliable breakfast stop into a source of frustration. It's high time you prioritize accuracy and customer satisfaction, especially for those who have been regulars for far too long. Consider this a plea for improvement before you lose the last shreds of your once-loyal customer base.

"Unfortunately, the consistently rude attitude of the boy has left me questioning whether Dunkin' Donuts truly values its customers, and for now, my loyalty hangs in...

The blatant gross mishandling of food at this place has gotten to the point where it just needs to be said at this point. The managers do not care about contamination of food; I worked at this establishment about 3 years ago under the same management and I would witness the one manager Dee drop food on the dirty ground and then send that same food out to a customer. Time and time again abusing the trust of customers. I on multiple occasions would witness the one manager Sandip knowingly give people regular coffee if the decaf was currently empty, and vice versa. Complete negligence and careless with something that can pose health complications with certain people. Fast forward to current times and twice now I've purchased the refresher drinks with green tea, the tea smelled absolutely rancid and (spoiler) it tasted like it smelled. Recently a worker at this location showed me a picture of mold floating in the green tea dispenser. Today I had ordered a multigrain bagel with veggie cream cheese. The female working the food line made a sesame despite confirming the correct bagel, and the cream cheese was rotten completely foul tasting as if it were doused in lemon. To sum it all up this place is a pit with horrible management that aren't changing anytime soon, and you're better off going anywhere else than this Dunkin Donuts. There's even another Dunkin further down the road it would be...