Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Northfield

The pizza here is good but the customer service of the employee's is absolutely terrible. My husband just ordered a cowboy pizza on regular crust but after bringing it home, I pointed out to him that they actually gave us thin crust instead. Once we realize the mistake, he calls the store and talks to who we assume was the manager. My husband explains the mistake to her and she says that the order specified thing crust but he said to her that he did in fact specify original crust. He had to go back and forth with her to convince her that there was indeed a mistake. He then said "I realize we're going back in forth over who said what, but I did order original crust." The manager's response to my husband was "well what do you want me to do about it?" She didn't say I'm sorry, let me reconcile our mistake, instead her response was "What do you want me to do about it?" I told the lady that we didn't receive what we ordered so they should do something. She then said that she could report the mistake to corporate and they would then send us an apology note and a coupon for a free pizza. So we'll see if she actually does that or if she was just trying to get us off her back. My husband and I understand that mistakes happen so we are not upset over the mistake itself, but rather the poor customer service of the manager, the fact that she didn't seem to believe my husband when he said there was a mistake, and that she didn't seem apologetic over screwing up our order. Very poor customer service.

Update: it's now about 2 months later and we never received a coupon for a free pizza; the manager was definitely just trying to get us off her back. If you're near Northfield and need to eat something, do yourself a favor and spend your money at a restaurant where they actually care about customers. This papa Murphy's does not care about...

Went in to see if they would prepare a gluten free pizza (for my celiac daughter) in the back with ingredients from the freezer that hadn’t been contaminated. It would have been as easy as a cheese pizza however they said they couldn’t do that. 3 other locations (Eagan, Rosemount, and until they closed Farmington locations do this for me whenever I go in). I get if you are too busy but to make an excuse that nothing is available is not true. It’s a wonderful gesture that the other Papa Murphy’s do to make sure customers can be safe and families can enjoy the same thing. The celiac community is a generous one with places who take that extra step. Very disappointed as I work in Northfield and would have loved to grab my daughters favorite pizza on the way home to surprise her. Maybe it just takes knowing someone or experiencing for yourself the frustration of not being able to get pizza because someone won’t just make a pizza in the back. Being included and feeling normal and not getting sick. One of the places she can eat if one person just says sure I can do that. You don’t have to change ingredients or make a fuss - just a few extra minutes means the world to a kid or family. I heard great things about Northfield and the people and outside my work this place hasn’t showed me that picture at all. Very...

This place is unbelievable,,no matter they have a revolving door for their help! I ordered online special with cheesy bread. When I got there, I asked about my order and kid pointed to a rack. I grabbed my pizzas, said hi to a co-worker who happened to be in there for a few minutes, then left. On way home I pulled over to realize I didn't get my cheesy bread. I turned around calling them on the phone. Their phone was STILL ringing when I pulled up and went in. Told them I didn't receive my cheesy bread and other kid said "you have to get it yourself over there". Geez, they couldn't TELL me that while I was in there!!!!????? Then I asked why they never pick up their phone as there was not ONE other person on there, just me and 2...