Dairy Queen Grill & Chill — Restaurant in Norway

I must preface this post by saying that DQ has always been my go-to when I'm hungry and just want to nosh. Having said that, tonight my kids and I went through the drive thru and ordered 2 6-piece tender baskets; 1 with fries and 1 with onion rings and a large rotisserie style chicken bites basket with onion rings. This order came to over $30.00. After I ordered I drove up to the window to pay and was met with the back of the cashier who was in deep conversation with another girl who was wiping down trays. The cashier at the window stood there in conversation and ignored that I was waiting to pay. It was 9° and my window was down with my credit card out. Waiting. We waited for 12 minutes before she finally turned to acknowledge us. After she took the payment, she went back to her conversation. When she finished, she strolled over to the soft serve machine with a spoon she pulled from a container and proceeded to depress some of it onto her spoon. We thought she was testing the firmness but no, she pulled the soft serve and then ate what she pulled RIGHT IN FRONT OF US after being extremely rude by making us wait. When she came back to the window, she again had her back to us. At this time I noticed that a car had pulled up to order but the cashier didn't realize, she again engaged in conversation with the other girl. She eventually realized the car was there and took their order. Mind you we were still waiting. Waiting. The car pulled up behind us and another car came up to order them another. By this thing me there were 4 cars behind us. We were still waiting. The cashier said nothing to us. The other girl was rushing to fill the other cars' orders. We waited over 25 minutes for our food and neither girl apologized or thanked us for our patience. This is unacceptable behavior. Customer service...

I don't go here often, but when I do, I always get the 4-piece chicken basket, with a gravy and a ranch. My husband today got the same thing, but with just gravy. We were pressed for time, so decided to just eat on the way to our next destination. We were well on our way before opening our food to discover the gravy, was watery! Instead of the employees saying "you know the gravy isn't at the right consistency just yet. Is that ok or can I interest you in another?" They said absolutely nothing! It was watery to the point where it was leaking out of the container onto the food in our boxes. I luckily had a ranch as a backup. My husband only had the gravy and was left with having to put his chicken in-between his bread slices and making a sandwich. He was able to pat his chicken dry from the watery substance that was given to pass as gravy...but a lot of his cheese curds were lost. Giving 1 star because I have to in order to leave a review, another star for the shakes. Not sure when or if I'll ever be back. Train your employees to communicate with customers! If we had known the gravy wasn't right, we would of picked something else. It's not about an extra sauce being only 59 cents...its about the fact that this should NOT of been given out! If this is what you taught your employees is ok, shame on you. We figured maybe if it sat a little longer, it would thicken up some...no go. It's just as watery as when it was given to...

This place lacks management would be my only guess, it's unfortunate as Norway, MI is stupid limited on dining options and DQ at this location always did a fine job as I can remember. But the last year or so it's been ROUGH.

IDC about waiting, IDC about writing a complaint about pricing as that's kinda out of their control. But what does matter is the quality of food, accuracy of orders, and sanitary environment.

These three areas are significantly struggling at the Norway location. I've tried several times to see if it was just a one time issue but after 8 or so attempts at ordering from this location over the last year each time was lacking.

Food burnt, food sloppily prepared, front desk area rather filthy at times, and orders filled inaccurately. But the last time I ordered? Yeah it was terrifying and made me say my god what happens in that kitchen must be left to the imagination for ones own sanity.

Pictures show;

Hair found in burger, pulled out and set on side of packaging by customer.

Stock from head of lettuce included on the burger

Chicken sandwich absolutely torched a long with onion rings.

Chocolate shakes with significant dumpage on...