FBI BURGERS — Restaurant in Novato

I would've given this place 4 maybe 5 stars if I was only reviewing the food as the burger and fries were delicious! Unfortunately, I cant say anything about the sweeter side.of.the menu as I ordered an oreo cookie milkshake for $6 plus tax that I never received.....I was extremely disappointed when we arrived home with our food from JJs Burgers and the milkshake had NOT been included. $6 for a milkshake I didn't even get to taste was upsetting but the quality burger helped improve my disappointed. What didn't help was that we ordered the food at the end of the night about 45 minutes before closing and by the time we got our food and drove home the joint was near cloing time so I called JJs immediately and of no one answered. I called back 5 or 6 times in a row but no one ever answered. The following afternoon, I called to inquire about what happened to my milkshake and get a refund (or better yet my milkshake!) and when JJs staff answered I told them what had happened and instead of offering an apology, a refund or my milkshake! Instead, the grouchy man on the other end of the line, barked at me that he couldn't hear me, that there was too much noise and rudely hung up! I was parked in my car, by myself when I called JJs, the loud background noise was on their end not mine. I tried calling back once more and again no answer just like the night before. I felt scammed, does this happen to every last patron of the night because they know its almost closing and can get away with it or was this just a simple mistake and bad timing on my part? I'm not sure I'll ever know the answer to that as its very unlikely I will return anytime soon if ever. Great customer service is almost as important as great food but if I had to choose one over the other the food would always win but the poor service has left such a bad taste in my mouth that Im.not sure the food is worth it! Whats sad is the place used to be called Henry's burgers years ago and it was one of our favorite little burger joints so when I saw it had been reopened under a new name and owner I had high hopes it would be just...

I am someone who is really picky about my burgers and it has been a while since I ate a good burger. There has been a couple of new places that opened here in Novato including in'n out and smash burgers both which I found absolutely terrible (of course a lot of you are fans, so I apologize!).

JJ's really does an outstanding job with their burgers. More importantly the burgers actually look like the pictures around the place. Great job! So now I found two places in Marin with good burgers, JJ's and the counter, and JJ's is closer so will be going there for lunch today for sure.

Definitely give them a try. You...

Oh yeah! If you want some quality awesome super tasty burgers - this is the place! I just canr even express myself how good it was. You will need to go and taste it for yourself - you will not regret! It Very good choice to eat! People are super nice, perfect location, super tasty burgers. And I know the quality burger when I see one. I stronlgpy recommend this place to everyone I know. I will definetely come again! When I came over the 2nd time it was even better, because when you come to a place you know will be great you enjoy...