La Casa del Paceño LLC — Restaurant in Oakton

I usually don’t write negative reviews, but I feel this experience needs to be shared. I recently visited this restaurant with high expectations and left extremely disappointed.

I ordered a soup, and when it arrived, I was shocked to find a hair in it. Mistakes can happen, but what bothered me most was the way it was handled. I politely asked if the soup could be taken off the bill, or at least reduced. The owner, however, showed no care or concern. He dismissed the issue entirely, which to me says a lot about how little they value their customers.

My total bill was around $200, so the soup itself wasn’t about the money—it was about principle, respect, and basic standards of hygiene. Any good restaurant should take responsibility and at minimum acknowledge the mistake, but instead, I was treated as if my concern didn’t matter.

On top of that, the service overall was not great. The staff seemed inattentive, and there was no real effort to make the dining experience enjoyable or to recover from the situation. For a restaurant in this price range, that is simply unacceptable.

This experience left a very bad impression, and unfortunately, I cannot recommend this place. Restaurants are built not just on food, but on service and integrity—and sadly, both were...

A True Taste of Bolivia with Exceptional Service!

I've dined at Casa del Paceño a couple of times now and have also ordered takeout, and I have to say, I've never had a single issue. As someone with an extensive background in hospitality, I know what good service looks like, and the servers here have always been fantastic.

I understand that some people have complained about the service, but in my experience, the staff has always been wonderful. What's most important to me, however, is the food, and this restaurant truly excels. As someone who grew up in Cochabamba, Bolivia, where food is a religion, I can confidently say that Casa del Paceño does an incredible job.

Everything I have tried has been delicious, and I've never had an issue with any of my orders. All in all, this restaurant is excellent. I would, however, love to see salteñas with fricasé on the menu one day!

Congratulations and way to go, Casa del Paceño! Keep up the great work. Ps. If you ever need photography to improve your...

Very bad service, don't waste your time with this place. Walked into the restaurant and they only had a small square table for our family of 4. I told the waitress that a big booth that could accommodate us would be better and that 1 table was getting ready to leave. She gave some attitude and said that we would need to wait for her to clean it before seating down (obviously) and I said that was ok.

My wife and son went to use the bathroom while waiting and I stepped to the side of the register to give time for the party at the booth to leave. After 5 minutes or so the party left and the waitress proceeded to clean the table but once done, allowed a couple that had just walked in to sit down and take the table.

Now what kind of place will make a family of 4 to sit down on a small square table while allowing a couple to sit down at a big booth. Never trying this pace again, if the service is this bad before sitting down, you can just imagine how the rest of the...