Carl's Jr. — Restaurant in Oceanside

Very disappointed and upset. I'm an Uber driver and I went in your store and ask the counter person could I use the restroom. She could see I was very uncomfortable and I had to go really bad. Yet I was told I could not use the restroom unless I made a purchase first. I asked was she serious and told her I had to go really bad. She told me again I had to purchase something first before she could allow me to use the restroom.

I got in my car and drove about a half mile down the street to another fast food restaurant who allowed me to use the restroom. As you could imagine restrooms are very scarce when you're driving Uber. In my hastiness to use the restroom I peed in my shorts a little bit and had to go home and call it a day.

This was all due to the insensitivity of your counter person. This is totally unacceptable behavior. In a situation like this I really don't care about your rules or your policies. You're not dealing with animals here. You're dealing with human beings who have human functions. I'm 65 years old and I do need to go to the restroom often. There is no excuse for not allowing someone to do something as simple as use your restroom. I have loved Carl's Jr most of my life. At this moment not only will I never visit this Carl's jr. But I will never enter another Carl's Junior restaurant as long as I live. Whoever set this policy is a miserable excuse for a human being. I would hope that you have the same situation one day in your life but my mother raised me different so I'm only going to wish...

Initially, My drive-thru visit was pleasant with cashier Jennifer. Earlier that day, I was dealing with stressful identity theft issues. Cashier Jennifer was pleasant, kind, understanding, provided phenomenal customer service. Unfortunately, my debit card did not work and needed to obtain alternative payment method. Upon my return, the cook employee Isiah was speaking to Jennifer in extremely harsh manner and snatching items away from her. Isiah caused Jennifer to cry but she still continued to provide excellent customer service to the other customers and myself.

To the rude employee Isiah you should practice being polite and kinder to your colleagues. For the owner, you should insist on Isiah to take additional workplace civility, minimizing the use of inappropriate behavior and workplace tensions courses. Jennifer should receive recognition and raise for remaining...

We came in shorty after 8 prepared to get our burrito on, however the Carl’s Jr. staff was not prepared for us. They were severely lacking in gravy. They said they couldn’t start prepping gravy because one of their two doors was jammed? I don’t see the correlation. Also, two females were wearing pajamas, like my wife has the same pajama shorts as one of them. I thought they were supposed to be wear the typical Carl’s Jr. uniform? Anyways, once we ordered they asked us to wait outside for our food, which is no big deal, COVID-19 and all, it’s whatever. BUT at some point after we walked outside they locked the door so we couldn’t come back in but they could still come out! I’m not even mad about it because she did it without the 6 of us noticing.. To be fair we were compensated with a free small cup of gravy, which is why it’s 3 out of 5 and...