Kaffe Mercantile — Restaurant in Ogden

This has been our favorite places for a while now. Now most of the staff has never been overly friendly, with a couple of exceptions (the nice girl with the colored hair and one other barista), but we still love the atmosphere and the food and drinks. We come and spend a fair amount of money on both food and drinks at least 1-2 times a week. Today we came in and bought three breakfast items and four drinks. Our kid ordered a late and it wasn’t good, it really tasted off. Everything else was great but not his drink. I told my son to go and advocate for himself and ask politely to have it remade. The girl behind the counter said “not unless he wanted to pay for another one.” Even though We had just spent over $40 and gave a $7 tip. Not only was she a bit cold and rude, but I felt like this was really poor customer service. As adults we asked her again about the drink and she was just cold and impolite, and she was unwilling to try to make the situation right in any way and instead walked away into another room to avoid us. She clearly doesn’t have good customer service skills and maybe needs some training. I have had things remade at coffee shops and restaurants before and I have never had the establishment make us pay for another one if the one we ordered was not good or made wrong. I’m not sure if it’s the policy of this place or just the gal behind the counter but I’m not completely sure we will come back. I’m pretty disappointed with them today. Update: the owner emailed me, called me, and we had a really good conversation. I was highly impressed with the owners desire to have a quality product and to give his customers a quality experience. We really do love this place and we will definitely be coming back and referring friends and family...

My partner and I were regulars here for a while. I am a student and we would come here frequently so I could work on my school work and get stuff done. The staff has never been friendly. They never learned our names or orders like a lot of other places do and were always kind of judgmental, but we figured they were stressed from being busy and never held it against them. The coffee was good enough to excuse the attitude I guess. A few weeks ago we stopped by to study and the coffee was suddenly awful. My partner politely requested a remake of his and was met with a lot of attitude and zero effort, so we decided to shrug it off and not go back. Today we decided to give them another chance because we really did like them for a while. We showed up, ordered, and immediately the barista was pretentious and cold. I had my dog with me, I work in the animal industry and this dog DEFINES canine good citizen. I have brought her with me almost EVERY TIME I have come to this place and she has never caused problems, and the staff had always known and liked her. But today we got our drinks and sat down and I was told that they never had allowed dogs to stay inside the building. There was nothing posted anywhere saying this, and she had been with me during study sessions many many times before. The only thing I can think of is that I keep her muzzled for safety and training purposes and maybe they didn’t want a muzzled dog in their facility. Either way, complete BS and will not...

I just want to say upfront that I LOVE Kaffe Mercantile, and I’ve been coming here for almost five years. They have the best coffee, and the vibe is so great. Up until recently I would’ve considered this a five star place. Sadly, lately this location has been a slight disappointment. Wait times have gotten longer with changing staff even with the same size crowd of customers, and it’s sadly too long of a wait now unless I have 20 minutes and I’m the only one in line. Today I had the worst experience I’ve had here (honestly still better than most shops though!). I came in, and there was one guy in front of me. I ordered one drink. Then a bunch of the staff’s friends came in and ordered after me. I stood there for 10-15 minutes waiting for my one drink while the baristas chatted with them and fulfilled their order. I wouldn’t usually mind too much, but I was standing there holding my one year old, 30wks pregnant, and just trying to get back home for naptime. It’s sad because this location is so close to my house, and it used to be pretty quick with super professional staff. I’m not mad, just bummed because I used to be able to be able to rely on this spot being quick and professional. I’ll be blocking out more time for my visits and likely choosing The Mercantile most times instead. They seem to be the most on top of it location. Still...