Dunkin' — Restaurant in Ogdensburg

I'm writing this review with a heavy heart, as I genuinely love my local Dunkin' and the incredible staff who work there. They are consistently amazing, always friendly, efficient, and go above and beyond to provide great service. This review is not a complaint about them, but a desperate plea for corporate intervention to improve their working conditions.

My biggest concern, and one that demands immediate attention, is the severe lack of air conditioning inside the store. It's truly heartbreaking to see the dedicated employees working in such an uncomfortable and, frankly, unsafe environment. I've witnessed them wiping sweat from their brows while serving customers, which is not only difficult for them but also raises hygiene concerns.

I often visit Dunkin' not just for a drink, but also to cool off from the heat outside. However, lately, it feels just as hot, if not hotter, inside the store. This makes it impossible for customers to find relief and, more importantly, creates an unbearable situation for the staff who are stuck there for their entire shifts.

This isn't just about comfort; it's about the health and safety of your employees. Working in excessive heat can lead to dehydration, heat exhaustion, and other serious issues. These wonderful individuals are the backbone of your business, and they deserve a safe and comfortable place to work.

Dunkin' corporate, please take this matter with the utmost urgency and seriousness. Your staff at this location are truly gems, and they are suffering. Investing in proper air conditioning is not just a luxury; it's a necessity for their well-being and a testament to your commitment to your employees....

When I arrived at the Ogdensburg Dublin store a man was coming out and he didn't have a mask. I had my daughter with me. I went. Inside the store and asked the staff inside if that man was just in there without a mask. They said yes. I told them that they should not have served him. The air in the store is recirculated and he could get someone sick if he had the virus. I told them that I was debating coming into the store to make a purchase and would not have had I known. It is inconsiderate and selfish for that man to put others at risk. I understand the young staff may not have felt comfortable saying something but told them they shouldn't as it is their place of work and their safety too. ...

This shop combines the feeling of both hometown Mayberry and Cheers....everybody knows your name as well as your order! The staff is beyond amazing creating the perfect combination of professionalism, the highest level of customer service as well as just being absolutely in tune with the customer and providing the most pleasant experience. You will NOT find this level of excellence in every franchise, but I am SO grateful that I do at this location. Kudos to the management and their wonderful team of employees who start my every morning (and sometimes end my evenings) in the most pleasant and...