Dairy Queen Grill & Chill — Restaurant in Okawville

I am one of 15 people that wanted to order lunch at the dairy queen in Okawville, Illinois. Arrived with a bus of 37 people but the others went to eat at subway next door due to the doors being locked and said lobby closed. Only two cars in the parking lot, assuming the employees. And no customers there. We decided to walk through the drive through to order and eat at the benches. A guy came out and said we cannot take your order because we cannot have you standing around in the parking lot. We asked that he then open the lobby. He opened but was not happy about it and angry. I told them that they have an hour so plenty of time even though they only had three employees working. They did a good job getting our food to us. The girl working said we could not eat in the lobby so we had yo go outside in the heat. Shorted me five dollars in change so i had to correct him. Another say she needed he cups and he got them for her but with an aditude. They took care of us and what cars drove through in 40 minutes, which was a good job and the food was good.. We felt they did not want to work. We were told there was not enough staff to clean. The outside sign clearly stating that the lobby was open when we were there....

Came in on our family trip to Kansas all the way from Pennsylvania. Just wanted to stop in for some great ice cream, and a clean restroom. Restroom wasn't stocked, tables and floors were a little dirty, upside down ice cream wasn't served upside down, the toppings counter was gross. Most of all the workers had no manners and were very rude. One guy rolled his head back when my mom asked for something, and the two guys looked like we bothered them. This is not how employees should treat their customers. I work at Chick fil a and we always say hello, ask for refills and Say "my pleasure". We also clean the tables with hot sanitised water, check the restroom every hour, stock the condiments every time they're low and get what customers need right away. We even talk to our customers, and make them feel at home. The Chick fil a that I work at is always clean, because I help do lobby. My mom told me to keep a place better then you found it, and always treat people with respect and manners. I'm sorry for people that don't have...

This was possibly the worst Dairy Queen I've ever visited. Every aspect of the experience was disappointing. We used the drive-through and ordered our food, but when we pulled up to the window, the service was extremely poor; our food was almost thrown at us. My wife had paid for a dipped cone, which was initially forgotten and only provided after she inquired. The attendant at the window seemed unaware and mentioned she hadn’t charged us for it, although we had been charged. After showing proof of the charge, my wife was given the wrong cone, which was melting, and the attendant closed the window without resolving the issue. Further down the road, we discovered more mistakes in our order: instead of garlic parmesan chicken, we received BBQ chicken (to which I'm allergic), ranch instead of gravy, and the soda was merely carbonated water. I advise avoiding this location and driving a few miles further to another restaurant, as the service here seems to lack professionalism, especially from the inattentive...