Braum's Ice Cream & Dairy Store — Restaurant in Oklahoma City

A Fast-Food Fiasco: A Sorry Tale of Braum's

Much like a tragic character in a Shakespearean play, my friend's soda napkin found itself abandoned on the floor of our local Braum's, a poignant symbol of disillusionment and a quiet protest against the onslaught of mediocrity that defined our meal there. It was not merely a napkin dropped, but a gauntlet thrown in the face of subpar cuisine.

This napkin incident epitomized the air of oblivious indifference that pervaded the establishment. An employee passing by, in an act that can only be described as culinary somnambulism, scooped up the discarded napkin, utterly failing to deduce its owner. One could argue, perhaps in a bout of hopeless optimism, that the act was purposeful, a kind gesture towards those who have developed a sudden allergy to paper napkins.

Alas, having experienced a series of gastronomical missteps at Braum's, this theory seems as likely as the prospect of their spicy chicken sandwich developing a Michelin star. The allure of Braum's rests on its claim of being an affordable fast-food restaurant with a menu as appetizing as it is diverse. But based on my recent visits, this notion seems to be as fanciful as a child's daydream.

Their burgers, which should burst with robust flavor, instead, languish in their own boredom. The spicy chicken sandwich, whose name promises a fiery culinary adventure, is nothing more than a damp squib. And let's not delve into the topic of the ice cream - a dessert that even in its simplest form should delight, but instead invokes the sense of an uninspired vanilla chore.

In fact, their ice cream, much like the overall experience, left a rather cold taste, both literally and figuratively.

And the less said about the service, the better. The staff seems as interested in serving their customers as a cat is in taking a dip.

Hence, the prevailing perception of Braum's as a go-to fast-food joint now seems as outdated as a sundial in a digital era. It's high time this establishment took a hard look at itself, ideally through a discerning culinary lens, and embarked upon a much-needed journey of gastronomical redemption.

In conclusion, dear Braum's, it is not enough to simply exist within the fast-food landscape. You must rise, like the cream in your sadly lacklustre ice cream, and strive for something more flavorful, more inspired, and, dare I say, more delicious.

Yours in pursuit of better...

UPDATE: I received a call from the district manager who sincerely apologized for the poor service and has already provided additional training for the store manager and employees. An excellent response by Braum's that goes a very long way toward gaining my respect. ORIGINAL REVIEW: Very poor customer service. My son ordered a #3. We were going to share it, so I went to sit down. He had to wait a long time. When he finally asked how much longer it would be, they said they didn't have fries ready. When he ordered, however, he didn't notice the poster that said "BOGO Tuesdays, purchase a combo #3, and receive FREE another #3, Tuesday's 5 pm to close." It was Tuesday at about 8:45 pm. Once he came to sit down, we both saw the poster, so he went right back up and said he didn't receive the second #3. They said "You had to ask for it when you ordered." It didn't say that on the sign, so I went up to talk to the manager. He said the same thing. I asked "Why didn't they offer the special when my son ordered the exact thing in the special?" The manager said "What do you want me to do?" I said "Provide the second #3." He said "I can't do that, that would be like giving away free food." I said "I don't think we'll ever come back." He said "Sorry, to hear that." So, this Braum's manager is willing to give up our business forever rather than provide the second hamburger, fries and a drink, that was part of the special they were already running anyway? I can't understand that...

The worst service I have ever encountered at any establishment. It's laughable, really. I go there when I need a few things and don't want to run to the local grocery market, and that is usually good. If you actually want anything off of their menu (non-grocery), that's a different story. I have sat at the drive-thru order screen for five minutes without anyone even greeting me before. Waiting in the drive-thru line for ten minutes is fairly common. Tonight I decided to get a cone after purchasing some groceries (in-store). I received the usual treatment- no eye contact, no acknowledgement, employees in slow motion, etc. After ten minutes standing there a friend and I laughed and walked out with no cone in hand. The girls in front of us were the only people in line when we got there and started shopping for groceries.. and they still didn't have anything in their hand when we left after we waited ten minutes! They had to have been there fifteen minutes. It's ice cream. C'mon. Like I said, this is common practice and I think everyone in the neighborhood kind of just puts up with it.. or just laughs it off like we do. The ice cream is top shelf but the service, well, we make...