Fazoli's — Restaurant in Oklahoma City

Tonight’s visit to Fazoli’s was a complete disaster from start to finish. I rarely write reviews, but the sheer frustration and disappointment compel me to share my experience.

It began when my fiancée, our 4-year-old son, and I decided to have dinner there. We ordered two Chicken Fettuccine dinners and a Loaded Baked Spaghetti, totaling over $41 and change. When I handed the cashier a $100 bill, I was told they couldn’t accept it—not because they lacked change, but because their policy prohibited them from taking anything larger than a $20 bill.

I clarified that I wasn’t trying to “break” the bill unnecessarily, pointing out that surely they had the $50-some in change required. Yet the answer was still no. Even when I asked what would happen if my total were doubled at around $83 instead of $41 and change, I was told they still wouldn’t accept it. Their solution was for me to walk to the store next door to get change. Frustrated but wanting to salvage the evening, I begrudgingly complied. Looking back, I should have left then and there.

When our food arrived, the disappointment continued. The pasta dishes had just enough sauce to barely coat the top—just enough to say there was sauce, but nowhere near enough to make the meals enjoyable. Still, we started eating, but my fiancée’s meal came to an abrupt halt when she found a short black hair in her Fettuccine. She brought the dish to the counter, and while they did replace it, the damage was already done.

I finished my spaghetti, and my fiancée ate her replacement meal, but our 4-year-old barely touched his dry Fettuccine. I went to get a to-go container and politely asked the manager if she could provide a small scoop of sauce to pour over his leftovers. Her immediate response was, "You'll have to pay for it and it's $2.19 plus tax."

It wasn’t just the refusal—it was the way she said it, as if she actually enjoyed the opportunity to deny a basic request. I wasn’t asking for a full bowl of sauce or something to dip breadsticks into—just a small scoop to make the dry pasta edible. Despite explaining this, she refused and repeated, "It'll be $2.19 plus tax!". Her attitude made it clear that accommodating a simple, reasonable request was out of the question.

Between the ridiculous payment policy, the lackluster food, the hair in the meal, and the manager’s smug indifference, this visit was a perfect example of how to alienate customers. If Fazoli’s wants to create a training manual on driving patrons away, tonight’s experience should be its centerpiece.

If I could give zero stars, I would. I've been a customer of Fazoli's for years. Heck, I've even got their app for rewards. However, tonight, Fazoli’s has lost my business permanently, and I’ll be sharing this experience with...

Well went in this past week to get food for my hubby and myself not only for lunch but for dinner as well and the person who was working the register at just before 3 maybe 330 younger skinner possibly tweener but definitely younger than 25 was just extremely rude. I haven't had Fazoli's in uh idk 6 or 7 years bc of a bad customer service experience and she did nothing to redeem the employees they hire she was more worried about the person coming in to relieve her so she didn't have to get back on the register seriously we were standing at the register and she turned to sweet Hispanic lady in the back area who was working on trying to make sure the food was being cooked and said I saw whoever their name was come in and then goes are they going to take forever to clock in so I can go.. I only assume she didn't get the response she wanted bc as she's turning around to work the register, her eyes are rolling in the back of her head. I simply asked a question about the cost bread sticks as I'm saying I'll take the chicken carb for here and I got uh there a $1 a piece and they come in 4 6 8 and 12 so I ask how much they are when inside and she legitimately said as she points right there it says unlimited breadsticks with dine in.. I go o ok, that's good I apologized bc I hadn't been looking at the area of what I call appetizers bc we were there to get lunch and dinner. At that point I see they have mozzarella balls so I change my mind let's do the chicken carb to go and before I could even spit out the mozzarella balls for here she looked at me and goes so uh so now you want the chicken carb to go not the mozzarella balls as her eyes rolls and she proceeds to push the touch screen infront of her angrily she basically ignored my hubby even though hes obviously deciding what he wants and i turn and look at him and say babes what do you want she starts giving me amount due and so I go well he hasn't ordered... sadly she couldn't even be bothered to bring out the breadsticks that I was asking for the sweet other lady that was her relief noticed that we didn't get any amd brought them over and when she did I go hey I told her but she was too busy but both your Dr peppers at the soda machine are out.. and in less than 5 mins she was letting me know that Dr pepper was back up and running again.. she walked away as we were waiting for our food she had to come over to me and ask again which one was to go? So I kindly explained the chicken carb was to go the cheesey fried goodness was for here.. unfortunately the other chick had put them as both to go... long story short idk if my favorite breadsticks of all times is worth the BS from lack of customer service I mean I gave them up once I can...

I was driving back to Texas, my one true home. It had been a rough week at work, I had a bad headache, and I was furious because of traffic and many wrong turns thanks to that lying bimbo Siri. My stomach was growling immensely. No wonder I was in such a bad mood, I hadn't eaten since dinner the previous day! I had an idea, a hankering if you will: I needed Fazoli's. I NEEDED it. I told that lying bimbo Siri to take me to the nearest Fazoli's, STAT! Being the ignorant, moron she is, Siri had no clue what that meant, so I had to type it in quickly at a red light. And so began my journey. I was on a quest for, not merely for sustenance, but for emotional fulfillment. I finally arrived, though not with difficulty. That lying bimbo Siri told me several incorrect directions, and I had to yell at her. As I drew near, I was shocked to see that it was a gas station. I must say, my prejudice toward gas station restaurants is shameful and bigoted, and I could not imagine a respectable chain like Fazoli's associating with a gas station. Yet my hunger overcame my prejudice, and I preceded into the store. I was alone. A nice gentleman at the counter was the only soul I could see. He took a minute to fiddle with something at the register, then took my order. I was so excited, my heart was pounding. I salivated at the thought of the feast that awaited me. The food arrived and it was glorious. Angle choirs sang praises as I devoured the precious meal before me. Then something changed. No, is that...? Playing in the restaurant No. NOOOO! IMAGINE DRAGONS?!?! Why? Why would you play such foul "music" as Imagine Dragons? The screams of harpies from satan would be preferable to Imagine Dragons. If my wife played Imagine Dragons, she would get divorce papers for Christmas. That's how severe of a sin has been committed. Really, you're amazing food saved my experience. Keep up...