Sonic Drive-In — Restaurant in Oklahoma City

Not shocked to see this location has such a terrible rating with such an unprofessional “GM/owner/manager” (or so he says).

Tony needs to take some customer service classes and stay off the phone. If you don’t know how to speak to paying customers, maybe leave it to the staff that can. Anyone but Hannah. She was as friendly as you were. Maybe she’s an owner too.

My wife spent $45 at this location earlier and THEY made my meal wrong. Not me, them. When I called asking to replace my meal, not my entire order, just the meal they messed up, he was so unprofessional, it was wild. He spoke to me like he felt he was above me because he is part owner of this location lol.

He was already mad I asked to replace the burger they made wrong. But when I also asked to replace my fry and drink since I had to drive all the way back there, he really got mad. He rudely refused as if I was out of line. I eat my fries with my burger. So I hadn’t touched them. I drink my drink with my food. So I hadn’t touched it. He said he would only replace the burger and he’s soooooo sorry I can’t eat a burger without bacon. Professional huh.. Well Tony, that’s what I paid for. I shouldn’t be stuck with a burger you made wrong, cold soggy fries and a watered down drink because you don’t want to do your job. Your store got my order wrong, not me. So you should be replacing the meal you messed up.

Times must be hard for you as the owner to refuse to fix a $13 meal you messed up. Why come into this business when you have no people skills? Was it worth losing multiple customers over $13? If you are the owner like you claim, I would think you would want to fix something your location messed up.

Hannah was also rude when I called back asking who the stores GM was. Before I called to ask I had been speaking to another locations GM about this and they called their manager. Then I spoke to that GM again about my recent call and they said they have caller id so they prob knew it was me from earlier and they have never heard of a store being so...

First omg the worse costumer service and the worse attitude that I’ve ever seen! It started when I drove up pressed the button and tried to tell the lady my order. She instantly had a attitude and was being extremely rude ,as we where doing something bad. We where just trying to order our food. It’s sad to see how frontline employees are just openly rude and have attitude for absolutely no reason.Like I’m the costumer your serving me instead she was openly rude and made me feel like trash. When I’m just trying to order my food this is absolutely crazy, this place will never get my service again!! I’ve been coming for 4 years and this will be the last! I wish I got her name but you should be ashamed of yourself ! I’m a leadership position that specializes in costumer service and what she did was the exact thing costumer service tells you...

Just like any fast food chain (Chick-fil-a being the exception) I've had bad experiences mixed with the good here. My wife and I have stopped eating at almost all fast food joints for health reasons so we had not been to this Sonic in more than a year. She was craving a Chicago Dog so we decided to stop in only to find that they don't do Chicago Dogs any more. Cue Alec to the rescue! He told us he would make as close to a Chicago Dog as he could with his available resources and let us know what we needed to add to finish it off. Alec is amazing. We received our food and the dog had the pictured note on it listing what we needed to finish it off. The last time I had this kind of consideration towards my happiness from a sonic was when both of my brothers were managers at Sonics. Alec is just the kind of hero the...