Golden Chick — Restaurant in Oklahoma City

We have been going to the location for years but I won’t go back. I will drive further to go to a different location from now on. Our order is wrong more than it is right. I had knee surgery and ordered delivery and they messed my order up so bad. I called and after almost an hour of the phone ringing someone answered and said the only way they could help was if I brought the food up there. Well they wasn’t going to happen because I couldn’t drive, that’s why I ordered delivery. I asked if they could make it right the next time I was able to get a ride and they said no, I had to call corporate. That didn’t help at all. The last time we went up there I had ordered on the app, because that is the only way to order the Box Bundle. I ordered right at 9pm and immediately drove up there. When I got there they said they didn’t have my order, money had been taken out of my account though. I asked the worker if he could call his manager or the franchise owner. He called his manager and had her on speaker phone. After I gave them my order number she was very rude and said the order had been refunded and I should not ever order on the app after 9pm because they won’t get the order. I’m not sure how I was supposed to know that because the app allows you to order after 9. My email had a time stamp of exactly 9pm. I asked if they could let me pay for the box bundle there, generally it is only available to order on the app, since they couldn’t give me my order from the app. Not sure how she knew it was refunded if they didn’t receive it, though. The manager, still on speaker phone, said very rudely that she would let me order the box bundle for from the app in store “as a one time courtesy.” I was surprised at how rude she was when their system was the thing that messed up, not me. I also asked if I could have her name and/or phone number since she said she had refunded my order and she yelled that I didn’t need that information. So over $80 later since I had to pay twice I did get my food and I did finally get a refund 5 days later. I never once got an apology...

We had a horrible experience here today for our first time trying Golden Chick. It started in the drive through line where we had to repeat our order 7 times because they girl just wasn’t listening. Frustrating but oh well. We get to the window and she says they can’t give us gravy because it isn’t included. We said ok, what sauce is included then? She grabs another girl in a blue shirt (manager?) who opens the window and rudely says, “what’s the problem?” We said we just wanted gravy and didn’t know what other options there were. She said we would have to pay extra which was fine. We agreed and gave her our card ($1 charge for a $26 meal) anyway, she slaps our card back into my husbands hand which caught us off guard. A few minutes later she comes back and literally throws the gravy at my husband. He had his hand out thankfully because if not, it wouldn’t went all over the side of his truck. He yells seriously?! She slams the drive through window and walks off. We got our food about 5 minutes later from the original girl with not a word. We left pretty upset. Our food was also wrong but we weren’t about to go back. Really disappointing to see the attitudes for no reason. This store is not in a good location in town, hopefully they lose the attitudes before they act like this to the...

this particular location is HORRIBLE why you might ask..... well every time I eat at a Golden Chick location I get the number 1 with fries & substitute my drink for jalapeño poppers and I drink a water. ... ive ordered that about every time I eat here even at this location but today EVERYONE working here today has SERIOUS case of amnesia and the manager currently on duty today "Barbara" came out the back office with a serious attitude said I eas WRONG we cant ring up orders that way I must be mistaken then walked away .. back into her office

BREAKING NEWS: as I sit here in Golden Chick typing this i just noticed a pregnant employee reaching her hands in the fries & eating them with her bare hands in the cook area!!!!!! Then a black male cooking the chicken in the grease walked over to the individual wrapped cookies by the register put it in his pocket & walked back to to the chicken cook area

👎THIS PLACE IS NASTY & UNPROFESSIONAL ... DO NOT EAT HERE ... I...