We live in Surrey Hills so they're just a few blocks away. I've ordered from them many times over the 8 years I've lived here. They are always courteous and kind, their kids are always there as it is a family business. Some people think this is a distraction, I think it is sweet that they love their kids and want to be near them. Their girls are adorable and as a kid crazy grandma, I am always happy to see them. The food is always satisfactory. It's not a four star restaurant but they don't charge four star prices either. It's typical Chinese food, not really better or worse than any of the others in this category but always tasty. But what is great is their service. they're timely, friendly and honest. I'm never disappointed and always happy to have them so near and a welcome part of our community.
To the man who made the comment about their English, I wonder how many languages he speaks? Their children speak two, fluently, I'd wager he only speaks one and probably poorly! English is a difficult language to learn, as is Chinese, the barrier between these two languages that share no commonality is a hard barrier to breach. The fact that they can speak it at all speaks volumes for them. I'd be willing to bet the man who made that comment wouldn't ever be able to speak Chinese, no matter how many years he...
Read moreDecided to get takeout and try a new place, but I really wish I hadn't. I got the meal for 2 which is a good price and a lot of food, but almost all of the food went into the trash because it was disgusting. I hate wasting food but I don't think it was really edible. The chicken fried rice had no flavor and the chicken was disgusting, slimy and rubbery. With that we got general tso's which is usually not extremely sweet and is supposed to be a bit spicy but instead was just extremely sugary with no other flavor, and the chicken was soggy. The egg rolls were flavorless. The "crab" rangoons were basically cream cheese puffs and were not bad, just not what I ordered. We didn't touch the egg drop soup because everything else was such a letdown. I hate having to write bad reviews about local places because I do really try to support local businesses, but I wish I could go back in time and...
Read moreWorst customer service I've ever had. Called in to place an order and a lady picked up the phone, was rude while taking the call, was very short and after placing order she said "15 minutes" and hung up the phone. I didn't have time to ask how much it cost and also she didn't didn't ask for my name. I went to the store early to make a payment but my card decline so she she threw the card back at me and said "your card declined" and rolled her eyes with disgust. So I used a different card and it worked and didn't say thank you or even apologize what she said so after the food was ready she threw the food into the pickup box and slammed the window hard and said "thank you" but in the most disrespectful way. Never ever again come to this place. I hope they know they aren't the only chinese...
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