Old School Bagel Cafe — Restaurant in Oklahoma City

This is the worst Old School Bagel location. We already haven't eaten there very frequently because it's always extremely hit or miss. Last week we placed a mobile order for two jalapeno cheddar bagels, toasted, with bacon chive and onion cream cheese. They called not long after placing the order, saying they only had a single jalapeno cheddar left- no biggy, things run out. I switched mine to an everything bagel, which is frustrating because you pay slightly more for the jalapeno cheddar and they never offered to refund the cost or offered any change when I picked the order up. It's only 30 cents so I didn't fuss, but still extremely unprofessional. When we got home, the bagels had hardly any cream cheese, and were essentially not toasted. There was a slight dark ring around the edge like they kind of tried, but beyond that, the bagels were only vaguely warm and soft.

We tried again just this morning, same order. Same order, except we picked 2X toasted this time. Same problems. Hardly any cream cheese, somehow less toasted than last time? Just a slightly burned edge on one half of my bagel and nothing else. I dunno if whatever they use to toast the bagels is busted or what, but either way the employees simply don't care enough to make sure the bagels are ACTUALLY toasted before assembling, and are still shorting the cream cheese regardless.

We're not going back. I'd rather drive all the way to an Edmond location, if we bother with the chain at all anymore. Damn shame- bagels are like, the simplest meal possible, and if they actually did it right here, we'd be there constantly. At this point,...

I absolutely love this bagel place, I have been coming here for at least a year consistently. But recently I would say the last three months the service has gone downhill. There’s one guy that’s always really really nice, but I don’t think he’s there all the time, and some of the other staff just are not so friendly. The staff seems to be less attentive to people that pull up the drive-thru (We shouldn’t have to honk our horn, or call the shop to get someone to notice us at the drive-through). Lately, the food has been cold in the middle at times or not prepared well. It never used to be like this, they were on top of their game at first with everything and that was very impressive. Don’t get me wrong I come here frequently because the food is delicious, even if it is cold sometimes. I don’t know what changed but I’m starting to think this may not be the best choice for me in the mornings anymore. (But it’s also hard to stay away from because the food is delicious.)I am a big supporter of small businesses so if you were on a whim and would like a really good bagel this is a place to go. I gave the rating of a four because on average not counting the last three months or so this place has...

I used to love coming here multiple weekdays to get food for my wife and I before work. The team was always attentive and practically knew me since I came so often. The drive thru was always fast and efficient and the food was so consistent. It seems as though they have changed team members though. Ever since the change, I have had terrible experiences. I came the other day and waited in the drive thru for 15 minutes for 2 coffees and 2 bagels. I was asked multiple times what I ordered at the window. I asked for two LG lattes and got two regular ones. Instead of remaking the iced lattes, the lady gets larger cups and pours my lattes in the cups and adds more ice. That was probably the worst latte I ever tasted. I tried to go back today for just one bagel and one latte. Again, I got the same lady who asked my order twice and still didn’t get it right. It wasn’t busy at all. Something will have to change for me to be back. It’s just so disappointing since it used to be one of...