Dunkin' — Restaurant in Oley Township

This location is terrible. I’ve had too many unsavory purchases here. I am officially boycotting this location. A few weeks ago, I went in for my kids who were super thirsty on a hot spring afternoon. Three associates were working. Two of them were being entertained by the associate taking orders from drive-thru. That associate was mocking all the customer orders as if speaking into their headset directly to customers but then turning charm back on when actually responding to the customers. I won’t repeat what that individual said because it’s not rated G. I watched this engagement longer than I wanted to which was until one of the other two realized I was at the register. The order was incorrectly fulfilled. Shocker huh? I called DD’s customer service number to share the experience. I was told the GM would reach out to me. I didn’t really want that. Though, I allowed myself to anticipate that call. Guess what? I never got a call. If I really want to get DD again, I’ll just go to the zillion other locations nearby. I guess DD doesn’t care about your experience when they have that...

I go to several different locations. They vary on consistency and service. Some of them are great, others, you won't see me in again. Currently, the dunkin donut location that is thee best on service, quality and a great cup of coffee is ,the one located on Lancaster Ave @ kenhorst Blvd. Never had a bad,cold, or old tasting cup of coffee. Other locations are on rt.272 in Ephrata, oley along rt. 73. The hit or miss are, on paper mill rd.(depends who's making the cup of coffee) mulenburg near sam's club, and I don't step foot in the Leesport location or the douglasville location. Terrible coffee, cold not enough sweetener. Leesport location employee has a really bad attitude. I called and complained, and the owner called me back ,and said she knew who I was talking about and she had several other complaints about HIM. And she handled it. We really had a nice conversation. She was informative and professional. I really appreciated it. I understand they are franchises and they are all ran differently, that's why I gave only 4 ⭐️'s instead of 5. The key is...

Let's starts with I used to work here at clearly a much better time in the establishments brief history. This morning I was greeted by a truly poor attitude first over the drive through speaker then once more at the window. The girl is on question was the shift manager which is beyond surprising to me based on how she behaved, giving attitude because my husband asked for napkins. But all of that Aside i could have lived with being treated poorly, bad days happen. But once I had my order I found out that not only did I get treated poorly but my entire order was incorrect. The staff they have hired need to be changed or removed because their behavior and execution are both...