Casey's — Restaurant in Omaha

That tire inflator's a rip-off! My tire was at 15 psi, needed 40, so only 25 psi to go, and it filled so slowly it timed out at 38. No way I was paying more.

Heads up - Hy-Vee still has free air and doesn't try to scam you like Casey's. Their inflator actually works, unlike Casey's which can't even fill one tire.

Update: the canned response of everything is up running is terrible. Just went back three months later and saw someone dealing with the same issue, still. Why would you actively lie immediately after I post a review? Who checked to see if the tire inflator was working properly after my visit? Nobody, this is probably one of the reasons you guys have such bad reviews. Creating a culture of deception does not bring forward good customer service. It is bad leadership and that flows down to your front line employees.

Side note, what is the deal with switching these all out to paid? As far as a loss leader goes, an air compressor has to be a pretty cheap one to enact. This is from my own experience, but one of the main reasons I specifically ever came to this or any Casey's was the free air. And I am assuming that to be true for others. Probably hard to do the ROI on it but I would find it hard to believe the revenue off of this would replace people coming into the store and buying things or getting gas after using the free air. And free air is one of those things that is an inexpensive loss leader but puts the impression you care about the customer. Instead you replace it with something paid that can't even fill one tire. How is that supposed to be a good customer experience, that drives people back...

Casey's really doesn't care about the people they serve. Been going to this gas station for years. And they just got rid of the free air and are now charging $2 for it. It was one of the last good things the gas station had, that at least made it seem like they care about their customers. Now they constantly have the highest gas prices and clearly could care less about the customer experience.

Why remove something that was already in place? You guys actually spent money to do this.

Edit: Thanks for your reply. I would be interested in the ROI of charging for air vs sales attributed to free air. I'm sure you wouldn't share that. But I know whenever I have gone to get air I normally buy something (gas, monster, etc.). Honestly your gas prices aren't competitive. So I assume you try to get people to the store by other means, like your pizza. Now that you charge for air you would be losing out on those potential sales. And Hyvee does free air, so it's not like people would really pay for your air. Maybe I'm wrong and there is tons of money in charging for air. I feel like there would be more addon sales from the free air though. I have regularly had to wait in line to fill up a tire. So I know it drove customers...

I had to get coffee and use the restroom- I found no toilet paper & asked the nearest associate to get it. She had dark hair & an attitude- said no , I asked the other associate who then asked her & she said no to him - went to the front desk with a line of 10 men & holding the large roll of toilet paper loudly told the busy cashier she did not want to fill toilet paper in a fit she handed me the large roll on front of all the dudes watching me walk the hallway to the back bathroom very embarrassed. Upon leaving the restroom I asked the rude pizza girl to simply respect the customer next time and she responded rude again saying ok talk to my coworker with a obvious sigh & eye rolling - that was absolutely ridiculous- I waited for all the gawking men to leave & then asked the front cashier who apologized for her & I left an unhappy customer- come on people- be professional on the job your paid to perform- courtesy is a simply job expectation & maybe a little humble grace could make the world a better place especially in a simple situation of needing the public bathroom stocked for paying customers in a hurry to do their...