Scooter's Coffee — Restaurant in Omaha

Mackenzie will give you attitude, was supposed to have 50% off and she told us the computer wasn’t working properly, I asked her if she could do it manually and even told her how to do it under management because with how she was talking to me it felt like she didn’t know what she was doing or just lying to me. I use to be a manager at a scooters so I know you can manually do it, She was talking over me while I was asking for my receipt and kept saying how she couldn’t (I assume she wasn’t listening to me because she thought I was clueless or something? Highschool mean girl vibe) she closed the window and I thought she heard me but 10 minutes later and nobody came to give me my receipt, we got someone’s attention inside and was told she’s telling a different story. Not sure what she thought I would do? I was sitting at the window with a line piling up behind me, I felt like she was going to ignore me until I left but I didn’t plan on it. I would appreciate if someone could reach out to me for a refund, I was expecting to spend $10 instead I spent $20, and felt disrespected by Mackenzie. Thankfully her coworker seemed sorry and I could tell she was embarrassed by her actions, she immediately got our receipt and apologized. I will not be returning to this location or any boundless locations, seems like the highschool mean girls got in charge and decided it’s okay to be rude...

I am a Scooter's fan thru, and thru don't get me wrong! However, the one minor complaint I have is the drink I get, which never changes day to day, doesn't always taste the same. And I'm not talking a slight difference in taste here, I'm talking an entirely different drink altogether! Thankfully the ones who do make it correct, or the way I prefer I guess, are typically working when I go thru every day, so rarely am I taking the risk of not getting what I want. But when I go to a different location, I never get consistency. And that's sometimes a bummer. May seem silly I know but at $8 a coffee, I want it perfect! Regardless, I'm a keep...

Today I ordered two different flavored hot coffees and they were by far the worst I have ever gotten from a Scooters. This is the second time I have ordered from this location. The first time was bad but not this bad. Both coffees were very watered down. I can only conclude that this franchise owner is cutting back on adding ingredients to make more of a profit. I won't go to this location ever again and would not recommend going to it especially since there are two other locations within a couple blocks of it that are...