Jack in the Box — Restaurant in Ontario

I just got done telling my husband how much I appreciate and like this Jack in the Box. Simple fact that we order at the window but I had to use the bathroom. I walked in while a worker was wiping the table. She greeted me with "Welcome to Jack in the Box..." and along with a big smile. Afterwards I remember I wanted extra ice just for the road. So when I went to ask the price for a small cup the young man by the name of Daniel just handed me a small water cup and said its okay. (All of this really touched me. I will tell you why after) I asked to use the bathroom and he let me in with no fuss what so ever. Once I was done, I walked out forgetting my cup. The mention of it another good worker let me in to get it. I said my thank you and walked out to my husband in tears. He ask whats wrong? I said nothing bad. Just kind of overwhelmed by the way the workers treated me. Not one time did they showed any kind of bad or negative attitude. Everyone was so pleasant and energetic to help and serve. For the first time in my life I walked into a fast food restaurant and not having to feel that Im going to be judged at all. Thank you to all the workers there at Jack in the Box today for being open minded. Your Employer should be proud...

I will never come to this location ever again due to the poor customer service that I received on June 15th, 2024. I had placed my order through the app, which was a good thing due to a long line in the drive-thru. Once I pulled up to the speaker, I told the male order taker that I was picking up an order under my name. He told me 'OK, pull up to the window.' Once I pulled up to the window, the male order taker asked me if I had my receipt from the app, which I was baffled due to this is the 1st time that any Jack In The Box associate had asked for a receipt on the app. I showed the order taker the receipt that I received through my email & told me,'Is that even the receipt, bro.?' & laughed at me. I was shocked & disturbed about the worst customer service that I received at this location. I had done a survey about this location & sent a follow-up email to Jack In The Box, but still...

Since the first time I walked in I was treated with kindness and respect. These commodities are rare these days indeed. Evelyn , on this occasion was very kind and cordial and friendly. Her positive attitude is infectious and a breath of fresh air. I will come back and see if it is a continuous process or a one time thing. Thank you for a wonderful experience dining at jacks house. Lol see you soon god bless

So I went back and made a surprise visit and again was greeted with a smile and a friendly welcome. Manager was very polite and friendly, Zaferr is his name. As soon as I walked in it seemed as if the entire city decided to enjoy Jack in Box this morning.😀 The entire crew handled the situation very calmly and professionally. I was truly impressed. Keep up the great costumer service it does make a difference in people’s...