Titan Burgers — Restaurant in Ontario

Before I start this review I just want to say that my family and I have been going to Titan for YEARS. Food has always been excellent. Huge portions for the money. The chicken salad is family favorite. But our visit on 8/16 wasn't as great and it's mostly because of the service.

So our order consisted of 2 chicken salads, extra egg and bacon on both, an extra side of ranch, and a cheeseburger combo with a large fry. The total for everything was $53.28. Ordered everything in the drive-thru and paid with my debit card. Got home, food was great, finished everything. Upon checking my bank account however (which we usually do after ordering from anywhere. Helps to be thorough to know what you've been charged and you'll see why here in a minute) we noticed that we had been charged $66.49 for the order.

So I called around to Titan and spoke to a woman on the phone who didn't give her name. Upon hearing that there was a $13.21 difference between what the receipt they have me said and what I was actually charged, she bluntly stated that Titan charges a 4% service charge to customers who pay using their debit cards, and that there was a sign on the drive-thru window that stated as much. I very quickly thanked her for explaining that and stupidly hung up. I say stupidly because I shouldn't have hang up because I soon realized the math didn't make sense, something that she should have caught on to as well.

If they're adding a 4% debit card fee onto customer's totals, that would only add about $2.34 to the total. So where the hell was the extra $10+ coming from? Wanting to give Titan the benefit of the doubt, because again, we've been customers for years, I sat there and quickly did a few scenarios/calculations to see if anything would make sense concerning this debit card fee. First, I added the 4% to the total, but it only brought it to $55.41, still way off what I was charged. Then I sat and considered something that I had observed at other local restaurants: some places actually charge a debit card service fee by adding whatever percentage they charge onto each item that's ordered rather than the overall total for the meal. But even doing that, the total was still off from what I was charged.

So I called Titan back and luckily was able to speak to another woman by the name of Lucy who was more understanding. She actually asked what my total and order was to do some checking and found that we had been incorrectly charged. She explained that since the manager wasn't there to do a debit card refund, they could do a cash refund of the difference. I thanked her for it and a couple of hours later, went around and got my refund. I'm glad she was nice and understanding, unlike the other woman I spoke with.

But you see the problem here? I was incorrectly charged for the order not just by a few cents or dollars, but by over $10. That's enough to be more than a simple mistake to me. And while I could be wrong, it also seems intentional. And I suspect that the girl that I spoke to the first time over the phone was the one that originally helped me in the drive-thru, because she wasn't friendly at all. And with Titan being an old school, hole-in-the-wall (not in the literal sense) type burger joint, this also tells me that while taking my order in the drive-thru, she wasn't inputting the order into the register, she was writing the order down and then did the charge after I got to the window and handed her my card; it was a about 2 mins or so before she came back to the window with my card after I initially handed it to her.

This worker's nonchalant attitude and bluntness about the debit card service charge also tells me that this has happened to other customers as well, and it's wild to think about just how many people who didn't pay attention to what they were actually being charged. So if you come here, make sure to check both your receipt and your bank account or you may unknowingly end up giving...

So this was my second experience at this restaurant. The first was good, my second trip.. with the exact same cashier that took my order from before & I was not wearing mask of any kind and had no issue. So the girl at the register Greets me and asked me if I have a face mask. I tell her no I’ve left it in my truck. I look around me and there’s three other people of different races waiting on their orders not wearing masks either. But she didn’t say anything to those people. When she asked me this, I turned around to look at the people behind me they looked at me and we all looked at her. That’s when she decided just to take my order and said never mind. This did not sit well with me, I also asked to have bacon and avocado added to my chicken sandwich and it was not done. This made me feel singled out for no reason.. If I was showing some signs of sickness I would understand. But I’m perfectly healthy.. I will be taking my business elsewhere. The location was titan burger Ontario California and my cashier was counter 1 L. Tuesday,...

I got the Titan Burger with chilli fries. I thought the burger was pretty good. I didn't care for the fires. The portions are massive here. A small fries can easily feed 4 people. The chilli was pretty spicy and the fries were kind of soggy or undercooked.

I enjoyed the bacon and avocado on the burger. It was probably a little too big... but I ate the whole thing and was full of regret afterwards. I guess they are working the whole 'Titan' angle here? So everything is massive. I probably wouldn't ever order a 2/3 pound burger again. One patty or two smaller patties would suffice.

There's close to like 60 items on the menu here! Plenty of variety and different kinds of food. I liked that they made the food to order and you could see where they made it was clean.

The small vine covered smoke shack for the employees behind the building was a little disconcerting as I walked past. It seemed like there should have been a dumpster inside, but there were voices and no way too see in. I'll bet the...