Carl’s Jr. — Restaurant in Orange

This is my second review; I added it to my first so you can see my experiences at this location which are my lasts. I ordered a cheesecake and couple of weeks ago and it was spoiled! I took a couple of bites and it didn't taste right; it was frozen in the middle and the outside was crusty and falling apart. I looked at the wrapper and it had expired a week ago. That should not happen it never should have been sold (but that's not the worst part) I went back to the restaurant which was an inconvenience but the cheesecakes are expensive now so I wanted my money back. I spoke with the person in charge I don't think she was a Manager maybe a shift lead, I showed her the cheesecake and she said it's not spoiled that the date was wrong on the package. I told her to look at it you can tell that it was old. She did refund my money but did not apologize for this incident. She was a younger lady and I think management needs to train better on the importance of customer service and how to handle situations. Also, it appears managers only work during the day and not on weekend nights. I think that is part of the problem lack off onsite Managing during off business hours. I went back this morning and I went inside because the drive thru was busy. Well I had to wait a while before being acknowledged and then the gentleman told me it would be at least a 5 minute wait because he was working the drive thru and i guess they have priority. I told him that was silly I will go through the driver thru myself and he responded "Thank you that would be better". That was incredible to me; its not really his fault he does a good job I've seen him many times before. The problem is because of the current pay increase they operate with minimal employees, so now we the consumers have to pay more (because of their shortcomings) and get underwhelming service. Me personally I'm going to reduce the amount I eat out now and also go to another location. I hope others will follow my lead until things change for the better. Thank you for reading. (This one is 4 years ago) I went through the drive thru late Saturday night and I had a rude person take my order and when I mentioned that she had a bad attitude she replied by saying "thank you". I have tried two times now to speak with an onsite manager to no avail which appears to be the problem! No management! We need to escalate this situation to a GM or the owner. For the record there are some very nice professional...

Exceptional Customer Service and Impeccable Cleanliness: Barbara at Carl's Jr.

I recently had the pleasure of visiting Carl's Jr. and experiencing the outstanding customer service provided by Barbara. From the moment I walked through the door, I was greeted with a warm smile and a genuine sense of hospitality. Barbara's exceptional customer service skills truly elevated my dining experience.

Barbara's welcoming nature and friendly demeanor made me feel instantly comfortable and valued as a customer. She took the time to patiently listen to my order, ensuring that all my preferences were met. Her attention to detail and eagerness to assist were truly commendable.

One aspect that stood out during my visit was the impeccable cleanliness of the restaurant. Barbara played a crucial role in maintaining the cleanliness standards at Carl's Jr. Despite the busy environment, she consistently ensured that tables were promptly cleared, floors were spotless, and the overall ambiance remained inviting. It was evident that she takes pride in her work and strives to create a hygienic and enjoyable environment for everyone.

Beyond her exceptional customer service and commitment to cleanliness, Barbara's efficiency and professionalism were notable. Despite the high volume of customers, she efficiently managed the order flow, ensuring that everyone was served promptly and with accuracy. Her multitasking abilities and ability to maintain composure during peak hours were truly impressive.

Barbara's contributions to the Carl's Jr. team are undoubtedly invaluable. Her dedication to providing a positive customer experience is evident in every interaction. Whether it's her warm smile, attentive service, or the spotless environment she helps maintain, Barbara goes above and beyond to make guests feel welcome and comfortable.

In conclusion, I highly recommend Barbara at Carl's Jr. for her exceptional customer service skills and her dedication to cleanliness. Her warm and welcoming demeanor, coupled with her efficient work ethic, truly sets her apart. The next time you visit Carl's Jr., make sure to keep an eye out for Barbara, as she is a shining example of exceptional service in the fast-food industry.

Thank you, Barbara, for your outstanding commitment to customer satisfaction and for making my visit to Carl's Jr. a memorable one!

Note: This review is based on my personal experience and may not represent the...

HORRIBLE EMPLOYEE, HORRIBLE SERVICE

It was Sunday the 22nd of May, 2016, at 3:30 AM. My friend and I hadn't eaten in 16 hours, and we'd been driving from restaurant to restaurant, desperately searching for a place that was open.

We see this Carl's Jr. with a big OPEN 24/7 sign. Motherflipping mana in the wilderness.

We pull up to the drive-through and wait for the voice of our savior to take our order. We wait. And we wait. After a few minutes, we decided to proceed to the window to try to get an employee's attention, as the restaurant was bright and clearly open.

We're at the window. No one there. My friend gets out and taps on the glass a few times. No response. The window was slightly ajar, so he called into the restaurant. Nothing.

Our "hanger" (hunger-induced anger) sets in, and we lightly tap on the horn a few times-- not rudely, but just enough that it would surely get someone's attention.

My friend peers in and calls into the restaurant. Around the corner, he can see a woman in the kitchen, poking her head out and glaring. She ducks away. We tap the wheel some more and call to her, assertive but not obnoxious, I swear.

FINALLY she comes to the window. A white woman, late twenties, sleeve tattoos. Grumpy scowl, like we'd woken her up from her nap.

We tell her we'd like to order our food.

She says in the rudest, nastiest voice I've heard since high school, "I literally JUST started my break."

"Okay," we say. "Is there someone else who can take our order?"

"No!" she shouts at us. "I'm the only one here." Clearly there was no manager to keep her from yelling at us.

We point out that the sign says the restaurant is open 24 hours, therefore we should be able to order some food at any hour.

"I told you, I'm the only one here and I JUST STARTED MY BREAK!" She closes the window.

I had the feeling that she hadn't JUST started her break. As we drove away, it occurred to me that she probably would have spat in our food for waking her up from her...