Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Oregon

During quarantine this has been my go-to location to order from for delivery, since they still offer the classic cheesy bread wheel. Normally they're a 5star service everytime, even if they're out of toppings requested, they've always been friendly and thorough about making sure my order is up to par. However today when they called to see what replacement topping I wanted, they didn't quite get what I said right. My boyfriend, who used to manage a Papa Murphy's, decided to call them to sort it out and see about getting a credit the next time we go into the store. But instead he was told that they made it exactly how I had instructed. When he tried to clarify that he heard the whole conversation and that I'd asked for the topping on the whole pizza, Stephanie (the Papa Murphy's employee) laughed and said okay- then just hung up on him. Being in customer service, that's not how you talk to or handle an issue a...

The employees were nice but seemed a little uninformed or naive maybe..I'm not sure how to explain their customer service was some what not up to par... I have worked in restaurants,and been in retail sales and customer service positions I have always gone above and beyond to take care of the customer/guest making sure they come back again & again...i think employers should train their employees better ....if the employees are well trained it shows..in my opinion when you see an employee who doesnt quite know how to do their job and isnt comfortable doing their job it's really more of a reflection on the employer rather.than the employee...but over all the...

CUSTOMER INFO ON TIPS WHERE TIPS ON COUNTER GO!! I was made aware that tips on the counter (in cup) go to the manager...MANAGER ONLY! Tips that you add through your card get distributed amongst all the employees!! After asking, I was told that not all Papa Murphys locations follow this practice. I always have great service and ALL TIPS should be distributed amongst ALL STAFF!! A good leader is only as good as his employees!! Hopefully this gratuity practice will change soon as I think...