LaMar's Donuts and Coffee — Restaurant in Overland Park

This is the worst LaMar’s I have been to. After moving up here I was excited when I found out there was a LaMar’s nearby, but now it’s just a disappointment. I’ve given this location 3 tries and every time I have left frustrated with the customer service. The donuts are delicious, but the way the staff interacts with customers is so unprofessional. Today was the experience that has left such a bad taste in my mouth that I will not be coming back. I had faxed my order in just as I had the previous times so that it would be ready this morning to pick up. When I went in to pick up my order I was told they didn’t receive the fax. The manager was the one that told me this and continued to place blame on me for the issue. He told me that I had faxed it to the wrong store. At that time, I had shown him my confirmed fax page with the correct fax number and address and he still continued to blame me for his mistake. Thankfully, they got my order together but when I went to pay the manager handed me a receipt to which I said thank you and he said no you need to sign. He didn’t bother saying anything else. He didn’t say sorry for the confusion, nothing. Just was rude to me the whole time. I’ve had an issue with him before when he read my fax wrong and blamed that on me too, but yet I still gave them another chance. Not anymore, it isn’t worth it to be belittled in front of other customers. I will take my...

I was visiting Saturday 1/25 and witnessed, A African American man getting loud with another worker, he was verbally confronting her near the register, and speaking loud enough for everyone to hear it. This was extremely crazy to witness and i was shocked he did this with several customers around and two other workers were also standing there. This was extremely unprofessional to see in a business, and from the sounds of it he was getting onto her about an HR issue thats already being investigated, we could hear every word that was said. He made a call in the middle of this and had that on speaker trying to get the girl to say whatever they were talking about was a joke. I hope your business doesn't allow these type of people to continue employment in the establishment. I feel so bad for the girl he was confronting, and you could tell she was uncomfortable and just...

THEY WILL STEAL YOUR MONEY! TLDR they don't open at 4 and stole $67 for donuts they never made. According to the Lamar's website they open at 4 am so I placed an order to pickup the next day from the store. Showed up at 5:45 to a closed store. Waited until 6 to see if they open then, because I get people are short staffed and maybe they forgot to post a sign changing their hours. Still no donuts so I had to go to work. When I called to get a refund I was told there is nothing they could do even though I ordered through their site. They did however give me the courtesy of marking my order complete so Doordash won't give me a refund either. Now Doordash will send them their money (sorry to the staff because they will probably steal the tip included too) and I get screwed. Awesome...