Please Read: I just left from this place and I would LOVE to say that for our first time ordering from this place that it was an amazing experience and food - but sadly we did not even get to that point because of how RUDE the guy was that we saw when we walked in.
My mother is disabled and wheelchair bound and we were going in to order for a family of 5 for take out. However my mother needed to use the bathroom very badly because she has incontinence issues due to her weight and disability. So I get her chair out and help her struggle into the store - fully prepared to order and have her use the bathroom while we waited for the food to be made.
Instead, we are greeted by a young guy wearing airpods and using his phone instead of working. When we asked him if my disabled mother could use the bathroom, he informed us they were doing take out only. We tried to explain that we are surely going to order take out for us but explained that my mother is very ill and really needed to use the bathroom while we wait for the food (my mother's condition is VERY apparent just from looking at her and anyone with a brain can clearly see we wouldn't be lying about her condition).
Instead, he doubles down and refuses us again and instead blames his boss for no exceptions for using the restroom - which apparently even applies for the sick and disabled. Needless to say we walked out (while the guy continued on his little phone and airpods) disappointed in both the guy's complete lack of empathy as well as the fact that we were really looking forward to ordering at a new place.
My poor mother couldn't even make it back into the car and ended up peeing on herself in embarrassment outside - as well as Hurting herself trying to stand up from her wheelchair to pee so she wouldn't damage it (it's electrical).
Safe for me to say to management or whoever reviews these that due to that one employee's complete lacking of a soul that you will NEVER get ANY business from me, my family, or Anyone I know from this area. And I hope that people read this review and Avoid your establishment At All Costs.
And also, please consider more appropriate staff. Commonsense would be if you are going to be serving customers that you remove your phone and airpods while serving others rather than keeping them in and acting like we are intruding on your personal time when you...
Read moreWe’ve been to this place about three times and it is amazing food. Highly recommended for apps and specials. When we go it is usually teriyaki Beef, chicken fingers, spareribs, fried rice, eggrolls, the usual Chinese restaurant Appetizers. They were all awesome and delicious. We also got some entrées like orange beef, beef chow fun, lo mein, which were all excellent. I tried the General Gaus chicken, but I was disappointed because the chicken was really hard like it was overcooked, but the sauce and flavor was very good. That won’t stop me from going there because the food is always fantastic and that’s the first time I got the general Gaus chicken. It may have just beenOvercooked so I would be willing to try it again, but overall I’m pretty sure you will be pleased with the food if you decide to grab some...
Read moreOver and over again my mother would constantly remind me about all the starving children in Europe if I left so much as a crumb on my dinner plate. So years later, I find it difficult to waste food. HOWEVER, in the case of Asia Kitchen even my mother would agree that the only cavity this Chinese food should enter is my garbage pail. I ordered the pork with mixed veggies, fried rice and an egg roll. The egg roll had a funny under taste, I'm not sure if my pork was pork and the fried rice had no flavor whatsoever. Needless to say the next time I get a craving for Chinese food, I will order from Chang's Garden in Storrs, CT, a restaurant that has never disappointed me plus scallion pancakes ARE...
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