Starbucks — Restaurant in Palm Desert

Honestly, this is one of the worst Starbucks I have ever visited. This location was having a rush. But even so, I also work in the food service industry and am a barista. TDLR got my order wrong (I ordered lavender oat milk with lavender foam and am lactose intolerant ). They had terrible attitudes. The cashier wrote the order wrong on the cup. Once I received my order, I tried it, and it did not taste like a lavender oat milk latte. So I returned to ask about my order and said, “Hi, excuse me, I ordered a lavender oat milk latte, but it doesn’t taste like one.” The lady who helped me gave me a strong, rude attitude, saying the cup doesn’t say oat milk. I said, “Okay, it’s fine.” I walked away because of her impolite response and attitude, showing she didn’t want to help me with this order. I dug through the trash can to get my receipt. I waited patiently again and asked a different barista about the drink with the receipt. The same First Lady walked back, took my drink out of my hand, and tossed it. She told me to go back to the register and pay for the oat milk. So I told her the lavender oat milk latte was what I ordered and handed her my receipt. She had another lady make me a new drink. The quality/taste of the drink is 2/10 compared to all the times I have gotten this drink. During this whole ordeal, I can visibly see their discontent, sighing, rolling their eyes, and looking at each other.

I understand it was busy, the ordeals that happen during a rush, and just being in this industry. But as a barista myself, they could’ve handled this rush better and had patience with the guests. I am extremely unhappy with my purchase and highly dissatisfied with the quality of the drink and customer service. 0/10 experience and I am never coming back to...

yesterday i went here and got a salted caramel cream cold brew, but the cold foam made with coconut milk instead of regular cream because i have gotten that before at other locations and they made it no problem. so i ordered it again today and the lady at the register said that it was premade and they wouldn’t do it. correct me if i’m wrong but cold foam is literally just blended up cream, so i don’t see the problem with making it with coconut...

Always enjoy having a good starbucks on site at the JW Marriott here in Palm Dessert. It opens at 530am and closes at 2pm. Be prepared as the line is always long unless you get there early, but the staff was very cheerful and helpful when I was there for a couple of days. Got my OG iced Carmel Macchiato. See you next year...