Ralphy's Pizza Restaurant — Restaurant in Paramus

This is a place that i have ordered from frequently since I work at an office nearby. The food is amazing, don't get me wrong, however today I had a terrible experience. I ordered the lentil soup. As I went to take a bite i notice something that looked a little too dark in shade and realized IT WAS A BUG! There was an insect floating in my spoon. Immediately I called the store and the owner was shocked yet unapologetic. He actually went back and forth with me for about 5 minutes claiming it to be impossible. Since he was not willing to believe me, I offered to send him a picture. Receiving the photo, he called me back and proceeded to INSIST that the bug did not come from their store. At first I was understanding of his frustration but what about the customer? I only have a 30 minute lunch break and I would have rather spent it eating a bug-free soup than being discredited over a measly 5 dollar dish. I would get nothing out of putting a bug in my own soup and the whole thing became a ridiculous ego trip. As a business owner, mistakes happen and you cannot control everything but responsibility needs to be taken. I really did not want to do this because as I mentioned before the food is amazing but after this incident many of my coworkers and I will never give this place...

I ordered pickup through their website which advertised 10% discount. The calculated price shown had the discount applied and I opted to pay cash. When I went to pick up my order, they charged me regular price. I asked the cashier why I am being charged a different rate, and she said I have to pay online in order for me to get the discount. If this is the case, the website should have shown me the CORRECT PRICE when I chose the cash option. I didn't want to argue, so I just paid what they are asking. Then, when I came home and checked the receipt, I noticed that they also charged me a 3.5% service fee ON TOP OF the regular price. I was not aware of any pizza place charging a service fee for a pick up order. If this is how they charge their customers, they need to be more transparent about their fees.

They do not honor their price on their own website, and also charge a service fee for ordering via their website. Although this is the closest pizza place near my house, I feel like I have been scammed and will not...

"From the moment you step through the door, Ralphy Pizza welcomes you with the enticing aroma of freshly baked pizza. The cozy ambiance and friendly staff create a welcoming atmosphere, perfect for a casual meal or a gathering with friends and family.

Their pizzas are a true culinary delight. Each bite bursts with flavor, from the tangy tomato sauce to the gooey cheese and perfectly crisp crust.

But it's not just the pizza that shines at Ralphy Pizza. Their menu offers a variety of appetizers, salads to satisfy every craving.

What truly sets Ralphy Pizza apart is their commitment to customer satisfaction. The staff goes above and beyond to ensure that every diner has a memorable experience, from the warm greeting at the door to the prompt service at the table.

Overall, Ralphy Pizza is more than just a place to grab a slice – it's an experience. Whether you're a local looking for your new favorite spot or a visitor passing through, do yourself a favor and stop by Ralphy Pizza. You won't be...