Sycamore Grounds — Restaurant in Pasadena

I REALLY liked this place. However, today some lady (manager) from Silver Sycamore drove up and stopped in just to tell me to unplug my laptop and plug in there "Open" sign. This is because they only have four outlets total in the whole store. One of which is dedicated to their small open sign hanging in the window.

The outlet has a piece of paper that says "Do Not Remove Plug!" I was using one outlet and the table across from me was using one outlet also. I told her when she asked me to unplug my laptop that they need to get a power bar. She rudely said "I only need one plug". I guess its owner/company first and customer second.

This is a simple fix people, I have even thought multiple times of donating one because I liked this place. If your business hinges on small hard to see open sign in the window being on during the day you might want to re think why you have it. To attract customers or deter them cause they cant use a plug?

I come in here 3-4 times a week. I have seen people leave because there is no where to plug in their computers. Not to mention how many times I have come in and it was already unplugged. The second you made the "Do not remove plug!" sign with an exclamation point, would you not get a clue of the issue and the proper solution?

I am a professional salesman and attribute my success to doing whatever it takes to make the customer happy. I really wish this business had common sense of how to take care of customers with...

1st time ever patronizing this coffee shop, since I started working nearby. I go in, order their mocha special latte, topo chico, and a brownie from their display case!! To my surpise I went to eat my brownie, the wrong one. Also, when I called to notify you of the wrong item, the person on the phone claimed that since I was not specific on kind, I was given a regular brownie. I advised only brownie I saw and pointed to was display case! She pretty much said to bad no exchange due to price. I asked for price difference only .10 cents!! Really, like paying extra 10cents is not a big deal, I am more than willing. Plus, since I was not given a receipt , I could not confirm. Vanessa said "well you should have got it!!" Nope!! Vanessa claimed to be the manager, with little to no customer service skills. She then asked for my number to send via text. To my surprise, I was charged for a muffin and not a topo chico!! Which was a big price difference and yet no apology of brownie error and making it seem like 10 cents is a big difference to pay for correct brownie. Yet I was overcharged for an item I didn't get. Plus, I wish I had not tipped them in cash!! Horrible 1st time experience!! I sure hope the owner gets better trained customer service individuals. I was looking forward to continuing to patronize this local coffee shop. However, with poor customer service and unknown charges, be warned of...

I decided to lurk at my local coffee shop after work because I wasn't having a good mental health day and didn't want to go home to sit by myself in a quiet apartment. I figured sitting in a coffee shop until my roommate got home was the better alternative.

I came in and asked for a matcha. After working as a barista for a year, I have become very picky about my matcha strength (I like it really bold), so I'm in the habit of asking baristas to go heavy on the matcha. However, most of the time, I'm met with the same "Of course!" and handed a weak matcha. I'm super used to it at this point; it is what it is and I'm not the type to fight with service workers and demand something be remade.

So anyway, my mopey self comes in and asks the barista for a matcha and I meekly add if they can go heavy on the powder. My expectations are not set to it, and I anticipate a watered down tea.

But no. The light of god shined upon the barista as they called out my drink. The heavens parted and I heard angels singing. At long last, a barista that listened- nay, heard me. My matcha was strong. Maybe there is such thing as heaven, and it lies in Pasadena. It hath blessed that beautiful barista's hands.

God bless you, barista. I felt my ideation melt away for a second as I sipped the sweet ambrosia of heaven. Thank you,...