McDonald's — Restaurant in Paulding

Ordered food paid at 1st window pulled forward to pick up food the MANAGER handed me my drink then told me to park closed window I remained at window the manager returned to window and said if you don't move you will not get tour food. I told her Noone else was behind me she said I don't care move or you will not get your food i asked her name refused said it was policy so I asked for the corporate number again was told by the manager by policy I don't have ro give out. So I move to parking spot the manager brings my food out again I sak her name refused asked for corporate number again refused she says we are franchised opened so I ask who her boss is she refused again to answer my questions due to McDonald's polices and she was just trying not to get in trouble.

I have worked in customer service before and I was trained that you do your best to please the customer, if this is the training from the franchise in Paulding, OH. McDonald's then I believe this owner needs to do undercover boss becaus3 his managers need some customer service training before he or she losses...

The service is horrible. They do not have enough people working there for them to have 2 drive thru lanes, mobile ordering, and dine in. I ordered my food through the app at 9:43 for curbside pickup and I am just now receiving my food at 10:18. The workers made my food ahead of time despite the app saying the food would be made when I arrived at the building so my food was already somewhat cold and then upon inspection they forgot all 5 of my hashbrowns. I called and they said they would bring them out to me and I proceeded to wait another 10 minutes for them to bring me the food that they had forgotten. Meanwhile they are pushing Drive Thru orders out the window incredibly fast in comparison. There is no way none of those cars received a hashbrown! Now my food is cold and I’ve been sitting in the parking lot for almost half and hour for disappointing food. I would recommend going to a different place for breakfast or anytime of the day really. If you desperately need McDonald’s take the time and drive to the next town over. It’s not...

I know this isn’t everyone’s cup of tea, but I love McDonald’s. There is something about a burger and fries from here that brings me back to my childhood.

I frequently visit the one in Defiance or Napoleon, but have not had food that tasted good (like from my childhood) in YEARS. I just chalked it up to that being McDonald’s now. They also often mess up my simple orders.

However, I visited the Paulding location for the first time today and recieved food like my childhood. The fries were so fresh and I figured that would be the only thing that was that good, but the burgers I ordered, were also so so good. So good I thought about calling the store to tell them about it, but I think this might be good too. If you’re going to McDonald’s, I highly suggest Paulding’s.

I will continue to make the drive there for McDonald’s and will make an edit to this post if need...