Casey's — Restaurant in Pekin

Went in to pay for gas and get a soda at the fountain drink machine, but the floor was being mopped directly in front of it, so I decided to skip on the drink. Waited in a long line since there was only 1 cashier to prepay for gas (the card reader on the pump I parked at wasn’t working) and she put it on the wrong pump, and then I had to wait in a long line again to get it corrected. While I was waiting that second time, a mother came in with her young autistic child and someone had been mopping the floor of the whole store even though there was a massive line of customers waiting. The child slipped on the floor because there was no sign in that first aisle right after you come in, and got hurt. When the mom asked why there was no wet floor sign, the employee/manager in a tye dye shirt yelled at her and said there were wet floor signs in several aisles and blamed the child for running and falling. This is completely unprofessional, yelling at a customer especially in front of a huge line of customers. They then asked the customer when it was ok to mop the floor. How about in the evening shortly before close? It’s 3:45 in the afternoon on a Saturday and very busy. So yeah, now is probably not a good time!! And it was so rude to even ask that rhetorically to the customer! I will never come back here again. She never apologized to the customer and even threatened to kick her out of the store because the customer got angry with her. I would be angry too if you yelled at me and blamed my kid for falling! That was so rude I can’t believe I even witnessed that! My issue wasn’t that big of a deal in comparison, but if that’s how their manager/employee treats customers, I don’t want to contribute any revenue to...

I don’t typically do reviews but I think the owners of this exact Casey’s need to know how things are being ran. To start, when ordering on the app you are able to order food that they don’t have because the kitchen doesn’t mark them as out of stock. When asked to cancel the order so I could order from another Casey’s I was told to cancel it myself on that app (not an option), they eventually did it themselves after some time. Secondly, completely shutting down the beverage isle to restock, which I’m pretty sure is done from the refrigerator behind the isle, makes absolutely no sense. Driving customers to other gas stations and losing out on revenue all at the same time. Lastly, the lack of professionalism from some of the staff is shocking to say the least. Talking about personal lives instead of focusing on the task at hand which is checking customers out and not to mention talking out loud in front of customers about how the morning cook was waiting for a Covid test and the rest of his family were all sick but he sure did knock out all the donuts that morning. Hopefully this review reaches ownership and problems like these are resolved because the convenience of a Casey’s right on your way in and out of town is unmatched but the other options in town are becoming worth the...

This is the stupidest ran Casey’s in Illinois and I travel from point to point tip to tip flies everywhere food is never freaking rotated. Time is always 2to3 hours past shelflife. also, customer service sucks lady sitting there talking to her manager instead of giving me my change for eight minutes, paying no attention to me not asking me if I want to use my rewards points or if I would like to enter my rewards and then she looks at me like I am rude so instead of snapping And causing you chaos in your store I took this opportunity to tell you what’s going on I’ve rain construction cruise, my whole life I’m 41 years old. You need to get these people in line for management to Cashiers I love Casey’s But it’s going like this I wouldn’t recommend...