Big Shot Bob's House of Wings - Penn Hills — Restaurant in Penn Hills

Was there just a bit ago. They moved from wings dings to whole wings was a unpleasant surprise. Must have restaffed from the last time we were there as well because nothing was the same as the past 2 times we were there. (The wings were at least acceptable and edible the previous times we were there). Wings were waaaaayyy overdone. We got 39 wings. 13 Honey mustard tasted like it was bottled honey mustard not very good at all very little mustard taste. We also got 26 hot ranch. They did not mix the sauce. They use some sort of off brand ranch that tasted like nothing and used a ton of it with very little hot sauce that was just drizzled over the wings. This batch of wings was also waaay overdone as well. They claim to use premium chicken and premium ingredients which accounts for thier high price ($57.75). In my opinion no ingredient was premium they all taste very weird tbh. I will not visit this place again. Very very let down for the cost and quality of food. To the owner when people order hot ranch most would expect the ranch to be orangish in color. Not a yellowish white with drizzled hot sauce. We literally ate 2 from each box and threw the rest in the trash. Disgusting. Want good wings? do yourself a favor and avoid this place...

I ordered a Philly cheesesteak hoagie, but I never got it delivered! The Dasher waited 20 minutes just to be told that they have no steak! The manager had left the restaurant to get the steak and has not returned. I asked for a manager, but he was the one who left to get the steak meat. I asked the lady I was talking to on the phone for her name and she told me that I didn’t need her name. There was no one there to rectify the situation. The choice given was for the Dasher to wait maybe another 10 minutes for him to possibly arrive. Then it would take another 15 minutes for them to make the order and then the Dasher would have to deliver it to me. This entire situation was ridiculous and unacceptable from a restaurant! The manager should’ve restricted people from being able to order steak, which can be done on the website. But when you have the I don’t care attitude, you don’t care to take the time to do that! They’d rather have a ridiculous situation such as this one. This is unheard of from a restaurant. They have gone from bad to worse! I will never order...

Put in an online order for my lunch break an hour in advance and wasn’t able to adjust the toppings I needed removed so I called immediately. When telling the man on the phone he said they didn’t have me order. I explained they didn’t have it yet because it is set to be picked up at 5 but I couldn’t change the order. He assured me they would see what they needed when it came through and hurried me off the phone. Of course when I get there, there’s sauces all over the burger and when explaining to the older lady working the entire situation and phone interaction I’m met with an attitude. She basically told me the burger is made and I should have called even though I said I did call repeatedly. I’ve come to this location weekly since starting school nearby despite their inability to cook a burger anything but well done, but this the straw that will keep me...