Dunkin' — Restaurant in Perryville

The way one orders here is terrible. I see what they were trying to do and I am sure it looked good on paper, but in practice, it simply does not work. The way it works is that you order everything from a kiosk and then go into the store to pick up your order. In the case of doughnuts, that system does not work well. It is difficult to choose doughnuts from a textual interface. People generally like to look at the doughnuts and then choose from what they see. The kiosk removes the ability to do that and also makes it difficult to update the inventory based on which doughnuts the workers actually made that morning. So, instead of the customer saying “I want a dozen doughnuts” and then being able to visually choose their food, they must pick from a list of doughnuts they can’t see. On the worker side, they make doughnuts and then they have to update the database with textual descriptions of what they actually made that morning. This system was poorly designed for everyone, the customer...

This location seems to charge double the price for the same items that you can get at any Dunkin’ Donuts. They charge for flavors which are free anywhere else. Employees are also completely disinterested in helping people. I was told they are out of oat milk and they will cancel my order. I went to an ice cream shop and an employee said it was very strange they would not just get oat milk from him, so he literally walked over and handed them oat milk. It’s literally 30 steps but Dunkin’ Donuts employees would not make an effort to restock on oat milk and just cancelling people orders. What a...

Inside of great wolf lodge and originally ordered thru their great wolf app (not available via mobile ordering via dunkins app). Ordered breakfast around 7am and was expecting 35-45 min wait. Was unable to order donuts or munchkins via app and had to do it in store at kiosk (only one kiosk inside but 3 kiosks outside store) which wasn't busy. Food ready in 5-10 mins. Not as much variety as other dunkins but sufficient and adequate. Fyi there is a separate dunkin food stand with some grab and go, donuts and munchkins that had no wait. Overall very quick service. Update: line get...