Jack in the Box — Restaurant in Petaluma

Since Jack in the Box took the time to respond, I will take the time to leave a written review. I actually DID use the customer service option in my Jack in the box app & did not receive a response. My complaints? I was getting charged for items/additions I didn't receive on my in app orders. A different app order I received a burger slathered in mayonnaise after requesting none (I hate mayo & this rendered the burger inedible for me). I was quite hungry & not being able to eat was extremely frustrating. If I had these issues ordering in person, I have space for mistakes like this. Sometimes you can't hear well over the speaker, etc. But when you are READING written requests from predone orders, this should probably make the order easier to get together. The Rohnert Park Jack in the box has been the only Jack to get my in app orders wrong on several occasions. I usually just drive to Petaluma to make this Mom's life a...

The gentleman taking the order was great. It was Tony the guy in the red shirt who needs some customer service training. The soda machine in the front needed some serving. I asked him if he could get me some coke zero. That is where things went down hill. He gave me the body language, why are you bothering me. Then after getting our food I was given 2 sauces. I asked for 3 more. He told me he could give me 1 and would charge me for 2 more. Told him that wasn't going to happen. I have never been to a Jack in the Box and told they would charge me for an extra sauce. Maybe Tony was having a bad day, no excuse. Hope the management has a training session to make the experience better for the...

Not gonna lie. I have ate at Jack in the Box a 1000 times. Most the tune ut sounds like a bad idea. I went to JIB in Petaluma the other day. I got their chicken Ranch Bacon sandwich. Never had it before+ it was delicious. Hot, fresh, looked like the pictures. Hope my next experience at this location is as good as this one. Ps. Jack in the box is never this good. Usually I'm in a hurry and just eat it because I'm starting. This time was different! Fast food should not taste thus good. Am I still alive? Is this how it is in...