Tolay | Sheraton Sonoma — Restaurant in Petaluma

Avoid at All Costs - Mother's Day Buffet Nightmare

I cannot emphasize enough how utterly disappointing our experience was at this so-called restaurant buffet on Mother's Day. From the moment we walked in, it was clear that this place was a disaster waiting to happen.

First and foremost, the fact that we were expected to bus our own tables at a buffet is beyond comprehension. Isn't the whole point of dining out to be served and pampered, especially on a special occasion like Mother's Day? Absolutely unacceptable.

Let's talk about the food - or should I say, the lack thereof. The selection was pitiful, and what little was available was bland, mismatched and unimpressive. It was clear that quality was not a priority for this establishment. How they have the audacity to charge for such subpar fare is beyond me. ($55)

And don't even get me started on the service, if you can even call it that. The staff seemed completely disorganized and uninterested in providing even the most basic level of customer care. It was like pulling teeth just to get a drink refill, let alone have our empty plates cleared off the table.

In conclusion, save yourself the time, money, and inevitable frustration by avoiding this buffet at all costs. There arem plenty of other dining options out there that actually value their customers and know how to provide a decent meal. This place is a disgrace to the hospitality industry and should be avoided...

😵👎 Worst breakfast menu I’ve seen at any hotel. You can only order plain lifeless uninteresting choices from a lifeless menu. It is as though this is a nursing home where residents come to perish.

Upper management should be forced to order from what is provided. Be proactive in improvement, hire a excellent chef to update menus and train cooks.

There are so many foods that have long shelf life’s to prepare in advance to have on hand for diversity.

Having many choices for ingredients just means less of each in one order. Seasonings, not sustenance.

Having a manager design food menus is like having a veterinarian build your house. Don’t expect any...

It's hard for me to understand why this place has any good review. For a restaurant in a Sheraton Hotel, I honestly expect much, much more. The dinner menu is incredibly lacking, and the food is underseasoned. The ambiance is very so-so, and most folks are likely to make a more tasty drink at home.

It's the type of place in a hotel you would bet would have a nice spread for breakfast, but could easily see upon first glance there is nothing special about dinner. It's a shame, we live close by and would have loved this spot to have been...