Stateside Live! — Restaurant in Philadelphia

This is the first time I’ve been in Xfinity live. Today was for a special a special event, the NIGHT NATION RUN which supports Stand Up To Cancer is there official charity. This is the first one of its type it is a combined run walk 5K music festival so we spent a lot of hours here. I started doing charity events for the first time this year and have quite a few planned after this. This was a fairly well organized event. I pre-purchased tickets so my runner’s number was sent in advance and also gave me a barcode to make things easier when entering into the event tons of security, which I was glad to see along with the Philadelphia police department. I bought a premium package, which was just a step under the VIP, which included a nice bag T-shirt, face paint and some other do-dads, what I really liked about this event was it was open people of all ages, the majority of the participants seem to be between the age of 18 to 30 but there was plenty of families plenty of seniors, and children, and everybody was extremely excited and having a blast Xfinity live puts on great events from when I understand and this one was right on going inside to the facility to grab a cold glass of water and to hang out because we were so early, we ended up coming three hours early just to see what it was all about. Hype music was fantastic. They had food trucks. The bars were open on the inside great facilities, including very clean bathrooms, and nice people for staff. The event itself was just great. It was slightly disorganized, but that was to be expected from the first time event like this, I won’t go into huge detail about it , Two things that I think could be done a little bit better. Runners and walkers were sent off at the same time so anybody that runs or walks know how that can go in the process for registering or checking in was a little bit of a scramble. Other than that it was fantastic and I can’t wait to do it again, and I may actually do it in another city Two notes, it is definitely not necessary to show up so early as the event as far as the running went started at 8:30 PM. You could probably show up at eight with less hassle and enjoy more of the after party. We showed up three hours early and were a little bit tired after the race and ended up going out for a bite to eat. So I have lots of pictures and videos. What...

THE ONLY HIGHLIGHT: The bartenders were great!

I recently visited Xfinity Live Philadelphia for the Super Bowl Watch Party, expecting a fun night out, but unfortunately, my experience was anything but enjoyable. The biggest issue I encountered was the behavior of the staff, which was downright unacceptable. On four separate occasions throughout the night, I witnessed staff members being extremely rude, getting in customers' faces, and even putting their hands on people.

One of the worst moments happened while I was simply waiting in line to use the women’s bathroom. Instead of maintaining order professionally, the staff member was seen yelling at customers and invading personal space in a way that felt completely unnecessary and confrontational. Had it been a customer that did initiate through a confrontational exchange, understandable but it was always the staff member that caused the issue. I’m sure if this would have escalated than the wrong party would be kicked out or worst.

A place that advertises itself as a top-tier entertainment destination should have staff who understand how to de-escalate situations, not create them. There’s no excuse for employees treating paying customers with such disrespect. I left feeling disappointed and frustrated, and I won’t be in a rush to return unless there are serious improvements in how they train their staff.

Xfinity Live has the potential to be a great venue, but the way customers are treated needs serious improvement. Management should take immediate action to address staff training and ensure guests feel safe and respected. Putting hands on customers unprovoked is completely unacceptable. This situation could have escalated quickly.

I have to wonder, are staff being instructed to be aggressive, both verbally and physically? If someone had recorded these interactions, it could have easily led to serious consequences for your establishment. I am bringing this to your attention in hopes of a resolution that will improve your...

I am writing to bring to your attention a concerning incident that occurred on the evening of July 18th outside your venue involving a member of your security staff who identified himself as “O.”

While my friends and I were standing outside of Xfinity Live’s property, not having yet entered the premises or passed through any security scanners, we were approached by O, who exited the secured area and came up to us from behind. Without warning or justification, he shined a flashlight into my purse, grabbed at our belongings, and told us we could not come in with the items we had. At no point had we attempted to enter the venue, nor were we causing any disturbance.

I calmly asked to speak with a manager and was introduced to someone named Michael Delia. While speaking with him, O became increasingly hostile, trying to deny what had just occurred despite clear and direct actions witnessed by my group. Throughout the exchange, my friends and I remained polite and respectful, though we made it clear how uncomfortable and unsafe the interaction had made us feel.

As a woman, the invasion of my personal space and my belongings was deeply unsettling—especially since it was unsolicited, unprovoked, and occurred outside of the venue’s property lines. It is my hope that your team reviews this situation and takes it seriously, particularly in regard to how your security personnel are trained to engage with patrons (and even non-patrons) in a respectful, lawful, and professional manner.

I appreciate your attention to this matter and look forward to hearing how you plan to address...