Top Taste — Restaurant in Philadelphia

I am rating this place based on poor customer service only. Unfortunately, we couldn't try the food out because we waited 2 hours and decided to leave. The first impression was good. The kitchen was clean, etc. In the waiting area, there was an infestation of flies. There were smashed flies all over the windows and door which was a major turn off for me. We ordered our food and was the first customer for the day. They informed it would be a 20-minute wait which is appropriate. We sat in our car for 30 minutes and went back in assuming our food is ready. This time we were greeted by a man with a lot of hair and no hair net asking us what we ordered. We told him and he informed our food was next. An hour later I watched people that ordered after us received their food, and they still don't have a reason why our food wasn't cooked. Basically, they will honor regular customer over anyone that they don't know. This business needs to learn organization, they need an exterminator or fly traps, and all of the cooks and people behind the counter need hair AND beard nets. Its ashamed I looked forward to supporting this business. After sitting there today for two hours, it is a...

The food is good but the customer service is trash. Went in to buy breakfast & he wanted to charge me a different price then what is on the menu. When I showed him his own menu & proved that I was right & he was wrong. He said, "oh, thats a typo." How you charging customers for your mistake? He immediately got smart with me & said "if you don't want it, then fine". As a paying consumer, of course after the rude attitude he had, I did not want it. Mind you, I got the same menu 4 mos prior when I 1st visited. How you have a typo for that long? I stay trying to patronize black owned businesses, but they make it so hard sometimes. Whatever happened to the customer is right, especially if im showing where I'm right at? Not everyone is gonna take that type of treatment when we are spending our hard earned money. Especially when you're selling stuff that we can make at home. He may not fail on the food end, but he definitely will fail on the customer service end If he doesn't learn how to treat his customers better. He most definitely lost one on this day. You're making money. Fix your menu! It can't...

I ordered pickup through Grubhub. I went to pick it up, and was met with a very ignorant worker. I wouldn’t even want her serving me food. I told her my name and order, she immediately got nasty saying it’s not in their system. She also said there’s another location but I tried to show her I was at the correct location on the app. She kept saying come look at the screen if you don’t believe me. I was only trying to sort it out since my card had already been charged.

I’ve never eaten here before. The food just maybe good but I’ll never know. The customer service I experienced today was horrible. This lady was very rude and ignorant. Customer service is equally essential to...