Charlie Mae's Soul Food — Restaurant in Phoenix

Now I did not get to order my own food or try anything, however I was picking up with UberEats. When I arrived I noticed the sign saying 15-30 min wait because it's made fresh but UE orders are usually ready upon arriving for delivery drivers. An older lady came to the window and caught me taking a photo of the sign describing how it works for delivery drivers, which was laughable. I could not hear a word she said and had to have her repeat herself several times everytime we spoke. I'm not even 30 yet so don't think she liked me and seemed to have a careless attitude. She told me 10 minutes to which I kind of side eyed and said okay. A second worker walked in and I asked the address and verified I actually was waiting on two orders. While waiting over 20+ minutes, TWO other delivery drivers arrived and their food orders were immediately ready. This makes zero sense. Both my orders maybe had 1-3 items in each order but to make me wait and both gentleman walked in and out really made me angry. I asked the younger lady if this was typical wait times for delivery driver's to which she responded "no, but we're down a chef also". That does not explain why I had to wait 20+ mins while the other gentleman did not. Upon posting on a local delivery group, come to find out a female coworker of mine ALSO waited 40 minutes. What gives? I can't say I'll find myself back here. And I really liked the variety of the store and considered bringing my man back here to try the catfish but I think I'll pass. Based on the previous reviews of quick pick ups and lost orders, I wouldn't put it pass the lady holding my order while I waited and I definitely did not deserve that because I was completely respectful regardless of taking a photo of the...

I made an honest mistake and sent the order to the wrong restaurant which was 30 mins away from me. I asked for a refund or to make it at the location I was at the owner said no talking about the food was already made. He didn’t empathize or offer any help with the situation. They were so rude I could hear him and the lady in the back ground talking mess. That is bad business and in the food industry you take losses with waste. I will never eat here again and pass on the word of the pot service. The owner needs an attitude adjustment. Who wants to take a $30.12 loss and not get food!

His response is a lie I did not cuss at him or get frustrated until he told me he would not refund me. Btw I’m 7 months pregnant so my hormones are everywhere. He never once offered solution his answer was no. Not to mention I could hear him and the lady laughing and talking in the background. I guess the hold button doesn’t work. Why would I call back and beg for a refund when good businesses would of got it straight the first time. It’s all good I’ll dispute it with my bank and yes people make mistakes but to take money for food that was not received is called stealing. Sounds like business is not that good because no where did I see this was the policy and to steal means you hurting for profits. You have waste in the food business and should be accounted for, but I guess you more about business than me a person with an MBA who has helped and supported many start up businesses. Even in his response back you see how arrogant and rude he is and to be an owner of a business is sad. If I tell the world it’s ok because you didn’t care and you should be calling me back not the...

I’m really sad to leave this review. I had high hopes but upon initial walk in, lady who greeted us was not friendly. She had a major attitude like we walked in and interrupted her. Told her we wanted to dine in she told us to take a seat. Tables were okay a bit cramped and needed cleaning but we moved down a bench and no worries. Waited a hour for our food that looked FABULOUS but when we bit into the greens (they were RAW) coleslaw was made with MAYO, and not tartar sauce, cabbage had some funny taste to them (mom swears it’s sugar) I bought the watermelon lemonade it says on the menu that it is made with cane sugar, however it’s a watermelon syrup they put in the bottom of the cup, and TOO MUCH SYRUP and TOO SWEET!!! The corn was good (but u can’t really mess up corn) they sprinkled a bit of Cajun seasoning on top in one spot of the corn but, whatever. Now to the fish. It was FROZEN and fried. It wasn’t defrosted so u can taste all the WATER that was in there freezer. Not gonna lie, the breading for the fish was okay. A bit salty but edible. Shrimps were pretty good. I did enjoy the freshness of the shrimp and the batter was just right for the shrimp. But the FISH (catfish to be exact) it was bad…like my 10 year old son would fry better fish than that, to be honest. 10/10 DO NOT RECOMMEND! If I HAD to rate the place I would give 2/10 and the 2 is for the shrimp. Bathroom was nasty. Idk. It makes sense that there wasn’t many people in there. A few follow me in, one being a follower of mine, I’m so sorry brother! 😭 don’t do it. It ain’t worth it. 89 bucks I’ll never get back for BAD food. I’m so disappointed 😔 oh yeah no refills and cans of coke are...