Dutch Bros Coffee — Restaurant in Phoenix

The absolute worse Dutch Bros I have been to in the Valley. We had an important meeting to be at and arrived at 9:26 AM, the line was already long so we figured maybe 5-10 minutes but didn’t leave until 9:51 AM, for various reasons.

The young lady taking orders in the line was not focused on getting orders but more focused on petting every pet in the vehicles and extended small talk with each patron for 5 minutes each. Once she actually recognized she went to a car that pulled up after us she took our order and got it wrong once we actually got to the window.

The 2 young ladies at the window played with each pet in each vehicle, gave that patron their drink(s) and proceeded to ignore the extremely long line behind that car and hand feed each animal some kind of snack and then further small talk with that pet owner for another several minutes.

We finally got up to the window and the one young lady seemed to be either stoned or sleepy because she was not dialed in. Our order we had to repeat to her twice and then she had to have her team remake it. My wife almost spoke up and said something but I told her not to waste her breathe. Others told us before to not stop here because of this but we were in a hurry. Next time we’ll settle with Starbucks or something.

We’re all for brief small talk but no full fledged 5 minute conversations, and especially when people have places to go. Unlike many other locations their is no exit lane because we would’ve pulled out long before we got our drinks,Whoever the owner is needs to have a good talk with their employees and ensure they can do brief small talk and keep it moving. Clearly these young people don’t know the difference between...

I won’t be coming back to this Dutch Bros location for a while. Customers need to be warned: DO NOT leave the store until you’ve confirmed your rewards weren’t used without your permission — because once they’re gone, HQ won’t restore them, even if it wasn’t your fault.

The broista (Joseph) messed up and used my rewards without asking. When I told him I wanted to pay for the drinks after he scanned then QR for the points to be added, he said, “Oh, I used your rewards from your account” and after he and another employee couldn’t figure out how to fix their mistake he said, “These ones are on me.” He gave me a recipe and told me to email HQ. Which after waiting 3 days for a response that never came I call! Leslie from HQ was great and friendly but she had to have a higher level approve my rewards to be put back.

They offered me 25 points as a “fix,” which doesn’t even cover what was taken. On top of that, no one at the store knew how to reverse the mistake, and clearly the team (including Joseph) hasn’t been properly trained on the system. That’s unacceptable. I was saving the rewards for a large specialty drink, not a random $6.50 order.

This experience left me feeling completely unappreciated as a customer. It’s a shame, because I used to love Dutch Bros — but if this is how mistakes are handled, I’ll be warning others so they don’t get...

I normally love dutch for their rebels. We recently moved to the area and were excited to be close to a dutch bros, but every time we go through the drive thru, there’s a few people, so we assume it’ll be quick. we have been waiting 30+ minutes in line, just to get our order taken because there’s no one there, the line doesn’t move at all, so that also means there’s no orders being taken at the window. me and my boyfriend usually give ourselves 30 minutes wiggle room before work to grab dutch since he works 12 hour graveyard shifts. the two times we have gone before work, he’s always late because it take over 30 minutes for someone to take our order, and even more time before pulling up to the window to get our drinks. and even then, 75% of the time our drinks are made wrong. Today at the window, after waiting already 5 minutes (and our order was taken before getting to the window) we were told they didn’t have something and if they can substitute. which i assume is they JUST started making our drinks. there’s a few people at the counter, but i saw other drinks being made and were being set beside the drive thru window before ours were being made. i may be not picking but it this experience was...