Orange Tree Golf Resort — Restaurant in Phoenix

Wedding Review : Date : 10/03/2018

Where to begin...this place is very chaotic and not very keen on making your day special. When we first booked the Orange Tree for the wedding ceremony/reception, we had Kristen who was wonderfully. She ensured me of backup plans just in case of bad weather etc. After a few months when we were going in for our taste testing, we found out that Kristen no longer works for the company. Patty, who was taking over for her, informed us that she hadn't been with the company for 4 weeks! No one informed us of the change, so I knew it may be difficult. It took them weeks to respond back to my questions, and I ended up not getting some things that I did request for the reception. The day before the wedding, we were not allowed to decorate the reception area (tables, setup, etc) until the day of the wedding. Patty didn't want to work with the other ideas we had planned since it rained and they were going to put us in this small room that just wouldn't work. She was very hard to work with and messed up our invoice a few times.

When I requested that someone be there in the morning to let me set up a "demonstration" table for my helpers to use, no one was there. I had to leave since I had to do my hair and makeup, along with my other bridesmaids and did not have time to wait. They did not get the tables ready until 12:30pm when our wedding photos/ ceremony started around 2:30pm. My husband ended up setting the tables (bless him!) and informed me that they rented out a few of the tables we needed! So instead of being able to have time to take photos at 2:30, I had to set up a few things after I was done getting ready. The rest of the evening went well and everyone ended up having a good time (that is why I gave them 3 stars).

However, the employees ended up throwing away some of my wedding stuff and damaged the umbrellas I had hanging from the ceiling. Then Patty hounded me a few days after the wedding, saying that I owed them money because she didn't calculate the sales tax right. I asked about the damaged wedding decor and what they threw away... she told me that I should of let her know so they wouldn't of thrown away certain items. I'm sorry, but I feel if it is wedding decor or anything that is not food, they should be kept until the next day when the customer can decide what will be kept, thrown out, etc.

I apologize for the novel I have written but please, go somewhere else where they are more...

The venue was pretty but the staff (specifically Tyler, who was a valet or something, and Jen who was event coordinator) were absolutely horrible. My husband was asked to fly up from Alabama to officiate a wedding of dear friends. He has been a respected minister for over 28 years. ON ACCIDENT, as he was leaving with a group of people after the rehearsal, he grabbed a little pair of sunglasses that he assumed were his. After being made aware of his mistake, he was threatened to bring them back ASAP or they would press charges…which of course he did! He was greeted by some little guy named Tyler who met him at the front door, aggressively asking for the shades. As my husband is apologizing, he gets in his face apparently trying to provoke an altercation (in my opinion and what was described to me by bystanders). The gentleman with my husband had to step in front of my husband because he felt it was a provocation as well. The event coordinator then begins to narrate how devious and manipulative my husband was to “steal” these little sunglasses. They have a video where they made these accusations known. Of course all were explained with common sense by the people present. It was the most repulsive and horrible treatment he has ever experienced. On asking for their supervisor, he was informed that they wouldn’t do that because Corporate would have him arrested. My husband has NEVER been in trouble with the law EVER, he has NEVER been accused of stealing EVER. As a matter of fact, you would be hard pressed to find anyone to say a negative word about him. They made it a point to try to embarrass and humiliate my husband as well as question his character and integrity. We could buy 50 of the little shades if we wanted to. We are that financially stable. He made a genuine mistake and immediately returned what he mistook for his with apologies and to be treated so unprofessionally and aggressively can NOT be tolerated. I will be contacting corporate, and asking for the immediate termination of these two awful individuals. If this ends up being the protocol of corporate to handle situations like this….DO NOT BOOK YOUR...

Recently my friends and I played a round at Orange tree, and I have to say, it was one of the most disappointing golfing experiences I've ever had.

First off, the course conditions were far from acceptable. The greens were bumpy and poorly maintained, making putting a frustrating challenge. The sprinklers were turned on at 9 as we were trying to drive, creating a delay. Then at hole 10, as we were on the tee box , the sprinklers were turned on again.

Additionally, the staff was not very welcoming, especially the marshal on shift. It felt like we were more of an inconvenience than valued customers. He micromanaged us on hole 9 as we waited for the sprinklers to be turned off, then had the audacity at 10 to tell us we’re a little behind and need to pick up and move up a hole. No one was behind us at this point and the foursome that was in front of us, stopped to get lunch. To top it all off, after we jumped a hole (marshal’s direction), the pace of play was painfully slow. We were stuck behind a group that seemed to have no idea how to keep things moving, and conveniently, there was no staff around to help manage the situation when it was actually needed.

Overall, I left feeling frustrated and disappointed. I had high hopes for a fun day on the course, but it fell short in every way. I won’t be returning, and I can't recommend this course to anyone looking for a good golfing experience. Save your money and...