Song & Hearth: A Southern Eatery — Restaurant in Pigeon Forge

Never going back – a total disappointment

I came back to Dreammore hoping to relive the amazing memories from my last visit, but this time was a complete letdown.

The hairdryer was so loud and hot, it literally made my ears ring — it felt like my eardrum burst. It runs nonstop at full blast and is ridiculously loud.

The resort itself hasn’t changed much, and the staff have become even friendlier, which I appreciated. But the food? It has taken a massive nosedive in quality — and honestly, the food used to be half the reason to come here.

Both breakfast and dinner were terrible. After driving 6 hours to get here, I seriously regretted it. The restaurant staff seemed new and untrained — they didn’t know the menu, couldn’t explain anything, and looked completely lost.

At dinner, a server appeared out of nowhere like a ghost, silently dropped a food menu on the table (no drink menu, no water), then disappeared. We waited over 20 minutes and still didn’t have water. Yet somehow, they brought out microwave-heated chicken and dry, shriveled BBQ ribs before even offering us water. The food looked like it had been cooked the day before and just reheated. We walked out — it was that bad.

Why would anyone pay for service like this? Don’t serve disgusting, reheated food — especially when guests are paying over $500 a night. It’s unacceptable.

Breakfast wasn’t any better — just piles of cold potatoes, eggs, and bacon. Even the coffee was cold. If this is what you’re offering, just get rid of the servers and switch to a buffet. At least then I could pour myself a hot cup of coffee.

They cut back on food quality but kept a bunch of useless servers who clearly don’t know what they’re doing. If you're going to make cuts, start there — not with the food. At least then there’d still be a reason to eat here.

But now?...

some family members dined at this restaurant a few years ago and really enjoyed it so we thought we would give it a try. the price is $32.95 per person for family style dining, the food was not of the quality of a $70 dollar meal. we had the pot roast with potatoes and carrots, it was cold and had 1 small potato and tiny slivers of carrots, we had the catfish, it was cold and didn't resemble catfish it appeared to be frozen cod or another frozen fish you would pick up at the grocery. the sole edible meat we had was the fried chicken it was hot , fresh and tasty. the vegetables were not good either, we tried the broccoli casserole which was cold and was nothing more than steamed broccoli with beer cheese sauce, it was nasty. the collared greens were ok, they were cold and tasted ok but had they been warm would have been really good. the mashed potatoes were decent and had they been warm would have been good also. the stone hearth soup was really good, hot and tasty. the kitchen manager and the chef came out and because the food was so second rate, she discounted our meal and allowed us to try all the desserts that were available on the menu, they were ok but were just buffet style desserts that you could get at any buffet in town. the service was top notch, our waitress Jandice, was friendly , helpful and did a super job. we tried the breakfast the following morning and found it to be much better because it was cooked to order. if you go to song and hearth make sure it's for breakfast and ask for Jandice as your waitress, she will take good...

Really wanted to like this place. My wife and I had reservations after a day at Dollywood. We were seated immediately by a friendly hostess. Then we sat there....for 15 minutes. We saw two waiters discussing who should have our table and finally one of them came over amd apologized and took our drink order. That was the best part of the night. Now our server did all he possibly could to make things right, but they just got worse. I asked for his recommendation and he said the ribeye steak was "phenomenal." So we ordered, the wife got the pan-seared chicken. Another forty-five minutes go buy and still no food and several stops by the waiter promising the food was coming and offering a free desert. Finally the food comes out. I don't know what qualifies as phenomenal, but it must mean "better than roadkill." Steak was cold and tough and was served with "ground root vegetables." They looked like black burnt carrots and were undercooked and crunchy. A horrible presentation on the plate. The fried potatoes were not edible. My wifes chicken was dry and the brussel sprouts were burnt. The free dessert was good. For a $100 meal for two with no alcohol it was awful (with tip). Gave 2 stars for service because the server tried so hard to make things right, but it wasn't his fault. Everthing else 1 star. We ate the the next night at the Timberwood Grill at The Island and it was so much better for way less. Dolly came up short here. Save you money and go to a Lone Star Steakhouse and get a better steak...