Dairy Queen Grill & Chill — Restaurant in Pinckneyville

I have never had such an awful experience at a Dairy Queen. From the moment we walked in, the service was shockingly bad. We stood at the counter for over 10 minutes with multiple employees walking by, yet not one person acknowledged us or bothered to take our order.

When someone finally did, the worker could barely mumble a word and had zero professionalism or courtesy. To make matters worse — and this is completely disgusting — I witnessed a worker eating food off customers’ plates on their way to the tables. That’s not just unprofessional, it’s absolutely unsanitary and unacceptable.

The complete lack of respect for customers, basic hygiene, and workplace standards here is beyond belief. This location seriously needs new management and a total overhaul of staff training. I won’t be coming back, and I’d warn others to think twice before...

I wouldn't give a star at all but no other options went in to get food & when we made our orders they shorted my food order & wouldn't correct it she argued with me & made it look like it was my fault this is not professional by any means, & this is the 3rd dairy queen in 2 years that we have been to that is not professional 1st one made me sick really bad the 2nd one we were there to eat we ended up leaving cause we heard someone sneeze we look up & the young man had no mask on & didn't cover his face during the sneeze he was in the kitchen when that happened so we left with out ordering... as they say in baseball 3 strikes & your out!!!! our experiences is not the best & I don't recommend eating at DQ you never know what you might end up with!!! & we grew up loving DQ, NOW NO THANK YOU...

This is the second time I’ve been through here and the staff has been so rude both times. We were very kind to them and repeated our order multiple times because they were talking to other people while taking our order. They messed up my husband’s order and mine completely. Our blizzards were dripping everywhere when they handed them to us through the window. Our straws had ice cream on them and the napkins were crumpled at the bottom of the bag. I understand people can accidentally mess up orders, that’s okay. I also understand people have bad days, but they were unbelievably rude, and the fact it’s happened both times I’ve been here with two different people ordering tells me it’s normal. Please just be kinder! Especially to...