Papa Johns Pizza — Restaurant in Pine Hill

Online order #1183992266 and went to the store once notified that order was ready. Upon arrival order was not ready and had to wait about 5/6 minutes. No problem. Once receiving the order I noticed that the honey chipotle wings had very minimal sauce so I requested a proper amount of sauce to which the young man working was happy to accommodate. Next, I open the boneless wings and notice just a simple drizzle of red sauce that was supposed to be lemon pepper and it did not look appetizing whatsoever. I politely asked if I could have them switched to Garlic Parmesan instead to which the female cashier adamantly refused. At this point I requested a refund for the boneless wings to which the cashier said we cannot refund one item. At the same time, I decided to check the pizza as well, which was a large Shaq-a-Roni pepperoni pizza supposed to be covered with pepperoni as well as chicken that I added for an extra charge. The amount of pepperoni was minimal, no more than a regular pizza and there was only literally two pieces of chicken on the pizza. The cashier then got on the phone with her manager, and I informed her that I would like a full refund for the order. At first, she refused and then eventually gave in once I stated that we are going to have to contact local police and that this was not Papa John’s customer service. Eventually, she issued me a receipt for my refund. This is completely unacceptable both product quality, and customer service. I will not return back to Papa John’s for...

My husband went in and ordered 2 XL pizzas, an order of wings and cheesy bread. The total was 68.27. He didn’t realize the price until he got the receipt as he wasn’t paying attention. He came to the car and told me so I took the receipt and walk in to talk to the person behind the counter. I asked her if there was any way she could put all this together and give us a deal. She said they don’t have any deals. I got on my phone and looked up deals for that location and it said carry out only. I showed her my phone and asked her again if she could adjust the price for the deals I found. She told me I would’ve had to order it online and then pick it up. I wasn’t going to argue with her because I could tell her mind was made up. Needless to say that was my first and last visit to any papa John’s. She wasn’t even trying to help me. They got the money but lost a customer forever. I hope the money was worth it and I hope people read these reviews before ordering so they will go out of business or be forced to sell to someone with...

I had an absolutely horrible experience dealing with this establishment! I ordered pizza & wings through the Papa Johns app at 7:45pm after the order was processed it told me it'll be here at 8:21pm so at 8:35pm it still wasn't here so i tracked the order. It said delivered but i still haven't received it! So i called the store. The man who answered gave me the worst attitude ever! Then told me basically it's not his problem because Doordash came and picked it up so i should call them! Then hung up on me! So i called back and told him i didn't order through Doordash i ordered through Papa John's! So he told me i shouldn't care so much because i used a coupon for free delivery! So i asked so i shouldn't care even though the food i paid for didn't arrive! He said no and hung up again! Worst place of business I've ever experienced! And when i went into the store i recorded the 2 guys working using their bare hands to make all the food, count the money, touch the computer all while not wearing gloves or ever washing...